Very dissapointed! Avoid these liars & their awful service

Click here if this is your business
PayPal - www.paypal.com
★☆☆☆☆
1.5
16.0% of users recommend this
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

Click here if this is your business

Yury86's review of PayPal - www.paypal.com

“Very dissapointed! Avoid these liars and their awful...”

★☆☆☆☆

written by Yury86 on 01/08/2013

Try to avoid PayPal for your transactions, it is absolutely unreliable. I was using it both as a seller and a buyer and did not get the service I expected. For sellers it is very frustrating because of their buyer protection policy which is not reasonable at all. They don't care if you are right and if you complied with their policy in full, they will decide each time in favor of buyer. Last time a buyer stated that he received empty and broken package. I made everything as is stated in Seller protection policy. Buyer opened a case in Paypal to which I responded willing give the buyer full refund as soon as I get from him the missing contents report which is required in such case by USPS so I could file an insurance claim. Buyer didn't respond to that and still got his refund. And I lost my item and my money. What are seller responses in these cases then for, if they completely disregard them? Then I provided them with a proof that the customer signed for the package (why anybody would sign for the broken opened package?), all they told - "we already made decision in this case, we can't give you a refund. That's only 1 case from my selling practice and I had many!
They also try to rip you off as a buyer. I purchased once a laptop from Canada, there was a price in the listing in CAD and USD. Before checkout I called them to make sure I'd be charged the price in USD. The next day I discover that I was charged a higher amount which by the way led to overdraft in my bank account. And when I called PayPal asking why I was charged that amount, they tried to explain this first with the difference in currency exchange rate, because my payment cleared bext day, though the rate was the same both days. Then they told it was because of some fees charged when you buy items from outside US. After I spent a while on the phone with their customer service, I got the difference I was charged back, but still ended paying overdraft fee in my bank account.
So my overall rating for PayPal - 0, it is not as protected as they advertise, it does not fulfill what they promise in PayPal policies, especially when you're a seller, and they try to charge you any extra they can for using their service. Very dishonest, disappointing, awful customer service!!!

  • Ease Of Site Navigation

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0