Getting a Refund is a huge hassle

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Sid544's review of PayPal - www.paypal.com

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“Getting a Refund is a huge hassle”

Written on: 29/06/2013 by Sid544 (1 review written)

I purchased a home theatre system on eBay. When I received the product one of the speakers turned out to be defective. I contacted the seller. He said he'll get back to soon. 3 days later no response. I contacted him again, he doesn't' answer. I finally decided to contact Paypal. I filed a dispute with him. I requested a partial refund for the defective speaker. The seller never responded to the dispute. Paypal closed the dispute about 20 days later. I had to wait almost 23 days to get my issue resolved. It shouldn't take 23+ days to get a refund.

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Mona.h's Response to Sid544's Review

Written on: 30/11/2013

sometime i feel paypal not really active bank may be the customer service need to be more useful and helpful

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