Vision Delayed

★★☆☆☆
1.7
15.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

BrynnGrant's review of Vision Express - www.visionexpress.com

“Vision Delayed”

★★☆☆☆

written by BrynnGrant on 21/10/2016

Went to Vision Express for an eye test and ordered new glasses from the friendly and helpful staff.
After 2 weeks I chased up progress and was assured they would turn up by middle of next week.
After another week I went to the local store where the staff spent 20 minutes failing to get an update.
Still no update several days later, but informed there were technical issues, which should be resolved shortly.
Three days later, still no idea what was happening.
2 days later I raised a complaint with the Customer Care Team, but that also disappeared into a black hole.
After a further week, gave up on them and cancelled my order, which they were happy to do.
Has something changed with Vision Express, because they used to be so good and now don't even merit an adequate rating.

  • Goods purchased & cost

  • Still waiting

    Delivery

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