written by steveevans41 on 22/08/2012
I went to have my eyes check because I was getting headaches and I saw the eye doctor who was excellent, my problems started when I tried to order some glasses, they didn't have what I wanted in the shop so they ordered me some off "there" website, after a week and a half I thought I would ring them because they said they would call after a few days, when I spoke to them they said the supplier had delivered them but couldn't find them so they ordered again, after 2 weeks I called again after they said they would call me in Afew days again, nothing they could find the order, so ordered again, 3rd time unlucky after another week I rang again to find out they could get the glasses I wanted and for me to come in and try a different pair, I went to the shop in Hull and reluctantly found another pair for alittle more, then they said that the lenses would cost me an extra £80.00 which I was told were free with theses glasses, after all this I just could take it and walked out, went to specs avers and got a great pair of glasses the same as I first wanted but at a fraction of the price. In conclusion Vision Express in Hull are a very poor excuse for an opticians
Wrote by Steven Evans of Hull
As rated by our community of reviewers
Visionexpressfeedback's Response to steveevans41's Review
Written on: 29/08/2012
Hi Steveevans41,
Sorry to hear about your experience at one of our stores, As a optical care provider we pride ourselves on the consistently high level of optical care our store network provides, so it is concerning when we receive feedback of this nature.
Could you please give us some further information via http://vexpress.me/e67hfQ so we can investigate with the store.
Kind regards,
Kate @ Vision Express
Kjmb's Response to steveevans41's Review
Written on: 02/10/2012
i had an appointment at v express and got glasses woke with a sight problem went to doc and sent me to hospital on medication i have problems now why couldnt they have picked this up at time at vision express