Possibly the worst CUSTOMER SERVICE ever

Click here if this is your business
★★☆☆☆
1.9 / 5
24% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Tesco Opticians - www.tescoopticians.com

★☆☆☆☆

“Possibly the worst CUSTOMER SERVICE ever”

Written on: 21/08/2014

I booked my appointment online, when I arrived, they had no record of the appointment and I had to wait until the optician was free. I was persuaded to pay for expensive bifocals and only shown designer frames. My glasses arm came off and because this is apparently my fault, I'm expected to pay £95 for new frames. Nobody phoned me to let me know what was going on. They only want your money and don't give a damn about your eyes.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pinkyrose's Comment

Written on: 23/09/2014

felt extremely sorry for a lady working in Failsworth store today ran off her feet must have been 10 or 12 people waiting, phones ringing, a customer complaining, myself and husband walked away and so did another couple. surely more work force is needed doesn't fair well with people looking to book an examination

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review