Written on: 21/08/2014
I booked my appointment online, when I arrived, they had no record of the appointment and I had to wait until the optician was free. I was persuaded to pay for expensive bifocals and only shown designer frames. My glasses arm came off and because this is apparently my fault, I'm expected to pay £95 for new frames. Nobody phoned me to let me know what was going on. They only want your money and don't give a damn about your eyes.
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