Written on: 03/08/2014 by Chase192 (1 review written)
After my wife had been complaining of head aches for a while and not having done anything about it, i decided whilst i was in my local Tesco to book her an appointment with the Opticians just to discount any problems with her eyes, and what could we lose it was a free test anyway!
so she goes for the test and is asked what she does that she would need them for, at which point she informs them that it would be needed for basic work station usage, but mostly VDU. So the optician writes up a prescrition and asks if she would be willing to move her screen, of which point being reasonable says well of course i will be able to move it a bit to make things better.
as it turns out the optician has given her glasses for reading only with a maximum clear vision distance of 30cm which of course is not suitable for a work station, so we go back into store to say its not right, to be told if we wish to get the persciption which would be suitable for her VDU work, it would be a further £80.
thinking thats just wrong, we complain to tesco customer service to be told they can do nothing about the opticians as they are actually run by an external company, and as far as the company is concerned, giving the wrong perscription and then charging for replacement lenses is not wrong and my wife should have known the persciption she needed and told them what she needed.
Really wish i had not bothered with this as we are £185 down and stuck with glasses that can not be used for the stated purposes, with the only recourse of taking Tesco to the small claims court to get out money back
As rated by our community of reviewers
" Pathetic experience " Read More
Written by AmjadAnwar
" Terrible People Custmer Service is Horrid " Read More
" Absolutely appalling " Read More
" So good impossible to do better " Read More
" Took Ages to ship my Lense. Absolute DISGRACE ! " Read More