5 weeks for lenses to arrive !

Click here if this is your business
Tesco Opticians - www.tescoopticians.com
★★☆☆☆
1.8
22.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Tesco Opticians - www.tescoopticians.com

“5 weeks for lenses to arrive !”

★★☆☆☆

written by on 07/11/2012

I had a test for contact lenses at Brookfield Farm 3 weeks ago and still haven't received my lenses (ordered on the day of the test).

When no-one had contacted me after two weeks I phone the branch to find out what was happening. I was told they ordered the wrong lenses and would have to re-order new ones. However, no-one seemed to have noticed this until I phoned the optician myself.

Now I've j
ust been told (no-one mentioned this before) that I have to have an Aftercare appointment before I can pick them up (I've been wearing lenses 15 years and have only change the brand - it's not like I've gone from daily disposables to hard lenses !).

And now I can't pick them up for another 2 weeks (18th) - because of work I can't get to Tesco before they close....and all the late appointments are already booked.

So that's 5 weeks before I can get my lenses.... I wanted them specifically for my holiday, and thought I had ordered them with plenty of time to spare. However, I can't get them now before I go. What a waste of my time and money, and more importantly it's messing with my holiday as I need them for diving.

Would I consider Tesco optician's again ? No, probably not. I think I'll just stick with a specialist in the high street.

  • Acuvue contact lenses

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0