Incorrect lenses & rude staff - stay away!!!

Click here if this is your business
Specsavers - www.specsavers.co.uk
★★☆☆☆
1.9
21.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Kirk159's review of Specsavers - www.specsavers.co.uk

“Incorrect lenses and rude staff - stay away!!!”

★☆☆☆☆

written by Kirk159 on 07/09/2014

I got a new pair of glasses recently in June. They were okay when I tried them on in the shop but that week once I started using them I would get headaches and everything was blurry. I went back to specsavers and they said my prescription had changed! I don't think so the optician I saw said that was impossible so there must of been a mistake but specsavers still made me pay again to have them reglazed! I paid again and got my new reglazed glasses but they were all blurry this time and when I complained I was told to go away and try wearing them but it was clear I could not see at all when I got a test and couldn't see any of the letters but yet specsavers would not help. I told them I wanted a refund and was going elsewhere and then I was told I could not get a refund because I had worn them even though I had only being wearing them 5 minutes and hadn't left the shop. They then told me to leave the shop before they call security after I asked to speak to the manager!!! Stay away from specsavers!!!!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0