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Asked by davidamaitland on 23rd April 2014 Report this content
I went to Specsavers for a contact lens test. After paying for the test and trialling one of their products, they refused to give me my base curve unless I 'finished' the trial. Is this legal for them to withold information they should have found out during the contact lens test? Also I took in a pair of (rimless) glasses to have the lens replaced. After a couple of weeks one of the pins in the bridge part of the frame popped out of its seal. I took them back in, and they replaced the bridge part with another bridge as they managed to break the pin from the actual bridge itself. Not the best service to say the least. I'll be chasing this up.

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Answers (2)
Report this content adrianlightfoot Written on: 24/04/2014
In my experience there the cheapest on the market and it shows . Finish the test ,if they don't give you information that you've paid for ask for money back,or threaten them with the small claims court. I don't use them any more and I have found you get better service. adrian lightfoot
Report this content malcolmbarton111 Written on: 24/04/2014
I E Mailed the CEO who solved my problem by arranging a new eye test free of charge and arranging new glasses for me free of charge.He then refunded all the money I had paid them which was £300,I was well suited.I suggest you do the same and go to the top it always pays for me.I can't answer your particular problem.
Asked by JesyRT on 8th April 2014 Report this content
I had an eye test today and was told I needed glasses. However I forgot I could also get sunglasses in the 2 for 1 offer currently running. Will I still be able to get this even though I have already chosen and payed for my glasses?

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Answers (3)
Report this content adrianlightfoot Written on: 09/04/2014
ASK From my experience if you talk face to face its better, and if you ask why you were not offered the sunglasses that were on offer rather than the humble pie approach. I've stopped using spec-savers,because I had no lips left to bite.
Report this content Sickov_Anti-service Written on: 09/04/2014
I don't know, perhaps you could ask specsavers?
Report this content malcolmbarton111 Written on: 09/04/2014
Sorry I Can't help this time but there are different prices for different deals.
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