Other online retailers should take a lesson...

Shade Station - www.shadestation.co.uk
★★★☆☆
3.5
65.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

coldsmoke75's review of Shade Station - www.shadestation.co.uk

“Other online retailers should take a lesson...”

★★★★★

written by coldsmoke75 on 03/07/2013

Was looking for a specific pair of Oakley Jupiter Squared sunglasses (matte white frames) which VERY few UK shops seem to carry. Not only did ShadeStation carry them (and have them in stock), but they were nearly £30 cheaper than buying them directly from Oakley. Ordered a pair on 01 July and received them on 02 July via FREE next day delivery. No complaints about packaging AND got two very tasty bits of candy included (which came in handy as the package reached my desk just as I was needing a bit of a sugar kick).

I also REALLY appreciate when online retailers don't skimp on the delivery service they use. Using a cheap, unreliable delivery partner is a sure-fire way to lose my business. The company used by ShadeStation provided frequent delivery updates and easy to use options for re-delivery if the 1 hour time slot didn't suit. Even gave the delivery guy's name.

Will definitely buy from these guys again. If only they sold ski gear!

  • Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

Customerserviceshadestation's Response to coldsmoke75's Review

Written on: 16/04/2014

Hi, thank you for your comments.

We really appreciate good customer feedback and we are very happy to hear that you have been satisfied with the service you have received.

We look forward to dealing with you again in the future.

Kind Regards
Shade Station

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