SelectSpecs Reviews - www.selectspecs.com

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★★☆☆☆
1.7 / 5
From 6 reviews
17% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“I bought two pairs of glasses from them starting with...”

Written on: 10/08/2014 by mikemaximum (2 reviews written)

I bought two pairs of glasses from them starting with order # 325983 this past winter followed with another pair order # 343106 switch to 3556100 which showed to be in stock on the 21 of April, 2014. Let’s start with the first pair which was one for reading and computer work. I was not sure about the type of lens I should pick so I asked them for an opinion and they suggested a progressive type lens. The order took about a month before it got to me. When I tried them on, I just couldn't see… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 12/01/2014

I ordered some sunglasses last year, my prescription was supplied incorrect from my optician so I had to resubmit to Selectspecs. This I did within 2 days then waited 6 weeks. I contacted them and they had not processed the order, no explanation or apology. I finally got the sunglasses which were good quality an as ordered. This year I decided to give them a second chance and ordered my normal glasses. I was told they were out of stock (by email) and asked what I wanted to do. I emailed… Read Full Review

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★★★★★

“Great service!”

Written on: 04/12/2013

Tried a pair of mans varifocals.Just could not get used to them in spite of protracted trial.Selectspecs offered to exchange them for bi-focal lenses free of charge! Result is a very happy customer!!… Read Full Review

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★☆☆☆☆

“Left me waiting.”

Written on: 25/07/2013 by joe244 (2 reviews written)

Did not have a good service from these guys, although their trust-pilot account says different. The glasses I ordered (and paid for) were out of stock and I was not notified! Even after thoroughly checking my email inbox and all spam and subfolders, no message was found. This made my estimated delivery time fall into days I was abroad, making the purchase pointless. Cancelled the order, will take my business elsewhere in future… Read Full Review

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★☆☆☆☆

“Simply terrible”

Written on: 30/06/2013

First time I tried ordering from online spec site and it's been a horrific experience. Still haven't received my order nearly 2 months after I placed it and have been informed it will be another a few weeks at the latest! I think its about time companies like this are regulated more tightly - especially when it's a front for an overseas operation and one that deals with peoples eye health. I think i'll stick to high st opticians… Read Full Review

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★☆☆☆☆

“Any advantage on price is amply outweighed by bad service.”

Written on: 01/03/2013 by highrider (0 reviews written)

I strongly recommend that anyone considering doing business with this company takes great care before placing an order. The web site and prices are very seductive but I am left £60 down with nothing to show for it. However, if you must risk it, please bear in mind the following from my personal experience. The people I dealt with were not experts – and certainly not in the art of customer relations. They only administer an automated ordering system to sell frames and cannot be trusted to… Read Full Review

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