Shocking customer service

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SelectSpecs - www.selectspecs.com
★☆☆☆☆
1.2
From 22 reviews
5.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of SelectSpecs - www.selectspecs.com

“Shocking customer service”

★☆☆☆☆

written by on 12/01/2014

I ordered some sunglasses last year, my prescription was supplied incorrect from my optician so I had to resubmit to Selectspecs. This I did within 2 days then waited 6 weeks. I contacted them and they had not processed the order, no explanation or apology. I finally got the sunglasses which were good quality an as ordered. This year I decided to give them a second chance and ordered my normal glasses. I was told they were out of stock (by email) and asked what I wanted to do. I emailed back and requested a refund, this was ignored, as was the second email I sent. I then rang them and they told me the person who deals with refunds was off sick but they would send them an email which would be picked up later. I asked for the persons name and was then told there were several in that department. I have now had an email saying the order has been cancelled, still waiting for refund.

  • Prescription glasses £195

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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