Poor customer service

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★★☆☆☆
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From 48 reviews
21.0% of users recommend this

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intheblur's review of Scrivens - www.scrivens.com

“Poor customer service”

★★☆☆☆

written by intheblur on 20/05/2014

The eye test seemed thorough and the optician was nice, but the glasses took two weeks to arrive. When they did arrive I was not happy with them and expressed this to the young lady who served me. She told me that I would have to try them for 3 (three) months before Scrivens would look into it for me. The trouble is that the Computer screen appears blurred. I emailed the assistant manager for customer care thee times but the only reply I got was that she was away on holiday. She did not leave an email address for her colleagues on the customer care team. After paying over £250 for the glasses I expected better service than this.

  • Varifocals £258

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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