Incompetent international shipping

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skiwee1000's review of Pretavoir - www.pretavoir.co.uk

“Incompetent international shipping”

Written on: 19/12/2013 by skiwee1000 (1 review written)

Maybe this company does good work in the UK, but DO NOT trust them with international shipments. They failed to provide any of the most basic customs information to ship to the UK, and my glasses were held in customs until I gave up trying to receive them. The customer service staff was useless, and kept assuring me they had fixed the problem while doing nothing.

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Seanmccauley's Response to skiwee1000's Review

Written on: 21/12/2013

Thank your for your review.

As you are aware the error on our part was omission of a section on importation document into USA. This cause your borders and customs department to delay further delivery.

We replied to all your emails and called and emailed Fedex several times to expedite your delivery. Unfortunately they did not fulfil their promises.

Please accept our apologies for this inconvenience.

Sean

Managing Director
Pretavoir

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Seanmccauley's Response to skiwee1000's Review

Written on: 23/12/2013

Dear Customer

Please accept our apologies that a piece of paperwork was omitted from the shipping pack. This caused a delay at US customs which has now been rectified.

Regards

Sean

Pretavoir

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