Glasses lost in post

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happy_buyer's review of Posh Eyes - www.posheyes.com

★★☆☆☆

“Glasses lost in post”

Written on: 07/06/2012 by happy_buyer (1 review written)

Sent my brand spanking new Oakley glasses to be reglaze, and it seems like it has been lost in post on the way back to me.

Seller was a little unhelpful:

Not able to provide me with a proof of postage.
Explained to me that 2nd class mail posted by businesses are not insured, unlike 2nd class mail sent out my personal customers (not sure about this, is this true?)
Unwilling to investigate further. Repeatedly said that I chose the 2nd class mail service and not special delivery.

I do not want to accuse the seller for not posting my glasses back, but without a proof of postage how can I be sure that this was not the case, or if the address it was posted to was correct.

Well yeah, not sure who is to blame but I just wanted to highlight my case. Would have helped if the seller was a little more helpful too.

Jgooddy's Response to happy_buyer's Review

Written on: 20/06/2012

At Posh Eyes we aim to provide not only some of the best prices but also the best service in the optical market.
In very rare circumstances, items get lost in the post, and the Royal Mail offers business customers no compensation for loss unless items are sent by Royal Mail Special Delivery. For this reason, as stated on our website at checkout, Posh Eyes only replaces items lost in the post if the Royal Mail Insured delivery option is chosen. We charge for Royal Mail Special Delivery at cost.
We always advise customers to choose Royal Mail Insured, and this is the default delivery option on our website. We were able to provide the Royal Mail order number on which the customer’s item was despatched as proof of delivery. Julian Gooddy, Managing Director, Posh Eyes

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New_Lawer's Response to happy_buyer's Review

Written on: 30/09/2012

The Distance Selling Regulations 2000
Can seller charge the consumer the cost of insuring items that
he is send out?
3.20 No. These items belong to seller until they have been accepted by the consumer. So the seller cannot charge his consumers for carrying risks that heshould bear. See paragraph 3.36 for more information.
3.36 Where goods are lost in transit from the seller to the consumer the seller will need to either send new goods or offer the consumer a full refund, including delivery charges. See paragraph 3.20 for more information.

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