Ozeal Reviews - www.ozealglasses.co.uk

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Latest Reviews

“rip off”

Written on: 25/07/2014 by MarcusConnolly (1 review written)

I paid for two pairs of glasses. I never got them. First they said frames were out of stock so I reordered. I never got those either. They kept misspelling my name (four letters), English was terrible. I gave them the benefit of the doubt because of the low price but I got ripped off. No glasses, no refund, phone number is no longer in service. Save your money shop somewhere else… Read Full Review

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“WARNING: Please don't make the same mistake as me...”

Written on: 30/06/2014 by Islas465 (1 review written)

I ordered some £50 glasses online. 2 months later I still have no glasses. I emailed Ozeal who said the glasses were no longer available (nice of them to tell me!). They offered full refund. Which I accepted. Over a month later I still have no refund. I can not get through on the phone number. I have had various email excuses. Still no money. Still no glasses. Don't make the same as mistake as me. I'm not even sure if this is a real company. Avoid at all cost!!! … Read Full Review

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“watch out from ozeal glasses, they make promises and...”

Written on: 03/06/2014 by chaimaweber (1 review written)

watch out from ozeal glasses, they make promises and never give you back your money 0 * for everything, if you wanna get ripped off buy from ozeal… Read Full Review

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“Don't buy from ozeal”

Written on: 22/05/2014 by Rowe328 (1 review written)

The only reason I gave this company two stars was because I did receive my glasses and they are great quality. But, the company claims it does easy exchanges and returns, for FREE! I ended up disliking how the glasses looked on me and found a pair elsewhere. I was told that I have to send the glasses back before they will "quote" my refund. I was told that I will not receive all my money back because I have a poor prescription. I decided to just pick a new pair and I still have yet to get a… Read Full Review

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“Can't see why there are so many negative reviews”

Written on: 20/05/2014 by mmmark0825 (1 review written)

I ordered some prescription sun glasses from Ozeal & then decided to read the revies. When I was reading the reviews I started to get very nervous. But I have to say My glasses turned up after 3 weeks and are fantastic. I will without a doubt use Ozeal again. I found their communication was great when I asked about my order several times. I will just say allow 3 weeks for the delivery but when they do arrive I would be shocked if you are disappointed with them. To sum up Ozeal Graet… Read Full Review

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“Terrible”

Written on: 28/04/2014 by SkylerHooper442 (1 review written)

6 weeks and still no glasses. No one answers the phone, and now no one replies to emails. The only 2 emails I had were in very poor English. Extremely suspect… Read Full Review

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“disappointed”

Written on: 18/04/2014

I ordered a pair of glasses progressive lens from ozeal... thought I was getting good deal. I noticed right away the charge to my credit card to the UK. but never received a conformation email~ after 20 days of waiting I contacted them through email, someone got back to me, asking for all the tracking info... uhmmmm never got an email so i dont have all that. then they told me that they found my order and that it was being finished that day, and so it would ship the following day, which is the… Read Full Review

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“wrong perscription”

Written on: 23/03/2014 by michaelkrasowitz (1 review written)

first they arrive with wrong perscription......then they give me an address in Delaware to get them redone.......took 4 weeks......came back, wrong perscription. Now I have to go to Visa to stop payment if they do not refund fully, what a drag. The worst part is I really like the frames but cannot deal with this, really unprofessional … Read Full Review

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“Even after 7 days later, no order is processed!”

Written on: 20/03/2014 by createne (1 review written)

I made an order on 3.12.2014, till today, 3.20.2014, the status is still "processing". Sad thing is, I found myself cheated. Their website, although claimed to have free 60 days return, does not have a link for canceling order or so. I made a phone call in their working hours and there is nobody answering. There is also no link that you can chat online although the website claims to have one. Another bad thing for the website is that it always shows timer counting on their website, which… Read Full Review

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“Don't deal with the headache of ordering here.”

Written on: 27/02/2014

CONS: - Did not receive frames that I purchased a month before that was supposedly to arrive this week - Was not given ANY notice - Was given excuse after excuse in the noticeable delay - Was not given the promised refund in a timely manner - Had to contact the supplier myself to get answers - No phone number to contact (...shady...) I purchased two frames from this site because I thought... 50% off... what a great deal. I was dead wrong. I purchased my glasses on 1/30. After the… Read Full Review

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“DO NOT USE OZEAL SITE !”

Written on: 25/02/2014

I think this company may be just trying to collect a lot of people's debit/credit card information for online purchasing. About 99% of reviews of the company anywhere on the internet appear to be fake. If your debit card bounces and your order is "cancelled", they send you 5 emails, yes FIVE, to persuade you to try another card. Each of these emails is considered "suspicious" by my hotmail security. All very creepy. I have cancelled my debit card and got a new one sent to me just in case… Read Full Review

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Thrasherthrasher's Comment

Written on: 25/02/2014

I forgot to mention that each of the reviews to be found online about Ozeal appear to be written by their own staff members. All written in the same, broken English, same mistakes, very recognisable. Also, unsurprisingly, when I looked up one of the main sites I found these reviews on, TrustPilot, it turns out companies can PAY this site to only publish good reviews or any reviews they feel like writing! Entirely proving my point...

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“Terrible Service”

Written on: 19/02/2014

I placed an order with Ozeal on January 28. I wrote to them after hearing nothing for 2 weeks, and they claimed that their machines were down, and that they were processing orders and that mine would be shipped the next week. It is now the next week, and I wrote to "Gavin" and was told it would be another week and to "be patient and wait for my order to arrive". I assume they will be here by May, if at all. Do yourself a favor and don't bother, even though their frames are really nice-looking… Read Full Review

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“Glasses are missing in action”

Written on: 07/02/2014 by yaya717 (1 review written)

I am currently on an alleged live chat with customer service representative,L*. I ordered some glasses, without prescription lenses, on 1/23/14. When they took my money but did not deliver, I contacted their customer service. Had a very unfruitful response from G*, who informed me that they were shut down for maintenance until 2/7. I asked if they had the glasses I had ordered in stock. He assured me that they did. I asked why, if the glasses were in stock and no lenses were required, they… Read Full Review

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Yaya717's Response to yaya717's Review

Written on: 07/02/2014

Ended up cancelling the order and demanding a full refund. I also contacted my credit card company to alert them to this dispute. Ozeal didn't like that one bit! They said if I dispute the charges, they won't refund my money! LOL, that is against the law! I am sorely disappointed that all this has happened since they do have the greatest selection of eyewear I have seen anywhere!

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“Excellent quality and service”

Written on: 24/01/2014 by EBeddy (2 reviews written)

I ordered two pairs of varifocal glasses on line on the 10th January and asked if it were possible to received them before I went on holiday. They arrived on the 23rd January and are absolutely great! After having bad experiences with high street opticians and online suppliers in the past I cannot praise this company enough. Two pairs of glasses for less than I would have paid for one on the high street, fast delivery and excellent customer service… Read Full Review

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“Gone downhill....fast - Ozeal is now not good”

Written on: 23/01/2014

Ordered a pair of reading glasses last year and they were delivered within a week. Great service and good glasses. Needed some for distance (driving) but waited till I had my next eye test as I knew the prescription would have changed. I had this done 6 January 2014 and ordered my new glasses on the 7th. I had a confirmation of order but was asked for extra as it wasn't a standard order. They had the space in the online prescription for these details to be added so I didn't think it… Read Full Review

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Fedupfromwightisle's Comment

Written on: 12/02/2014

Update on the above. I finally got my my glasses and were as ordered. But due to the prisms I had to have, I could hardly see out of them - I had been told I would need to wear them all the time and, as they were for driving, this would be impossible. I left it a couple of weeks and then decided to return them. Due to the problems I had contacting them in the first instance this time I sent an email (didn't bounce back), copied the mail and sent it to them via their internal mail system. This seemed to get through OK, but then also sent it via the 'chat to us direct' and waited for a response. It said their were two other customers online at the time, but they kept going offline and then back online. I went back to my email and they had responded! Said no problem to return the glasses and did I want to order another pair. You can guess my response to this! But they were very polite, mailed me a Returns Form, and a prepaid label. Packed them up straight away (Monday pm 10 Feb) and took them to the Post Office. Got a Certificate of Posting and mailed them when I got home to say they had been sent back and attached a copy of the proof of posting. Today, Wednesday 12 Feb, I got an eamil tosay they had received them and the refund had been made to my PayPal account. As I had to pay extra for the prisms, I mailed them back to ask for that to be refunded as well. Yes, they did refund this extra and the monies have been received and forwarded on to my bank.

So it does seem that they do have their act back together so I may order from them again in the future. They may just have had a temporary blip with staffing levels etc together with a phone system that seemed to have a mind of its own, but I will give praise where its due.

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“Fake reviews”

Written on: 31/12/2013

Pre September reviews appear all fake & similar. Tried contacting them without joy to confirm whether they understand my prescription? The person man or woman could not comprehend so did not proceed?… Read Full Review

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“Terrible !”

Written on: 06/12/2013

After waiting four weeks for my simple reading glasses to be delivered, I called, and was I was told to wait a few more days, then it turned out the person on the phone had no ides who I was and was unable to find my glasses, so they tell everyone it will be delivered in a few days! They finally found the order for my glasses and told me "They had forgotten to make them" After a few more weeks I finally received them, they look nice however, they are very cheaply made and have no springs… Read Full Review

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“passed the test”

Written on: 25/11/2013 by jgl1950 (1 review written)

Hi,I don't usually write reviews but felt I had to on this occasion. I have been wearing glasses since I was 2 years old, almost 62 years now and I have dealt with small indipendant opticians for the most part then I tried specsavers, what a disaster, offered free varifocals then told me not possible with my prescription would cost me over £300 , lets say I got a little annoyed so I went to vision express and after some in depth discussion got some satisfaction, appears I know considerably… Read Full Review

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“Going Downhill Fast!”

Written on: 14/11/2013

Ordered some glasses three weeks ago based on reviews online. Usually shipped in 5-8 days was the advice and that is what I expected. After two weeks, I contacted them to ask about the order. I was told my glasses were complicated - I'd ordered some reading glasses and it was a simple prescription! The following morning I received an email apologising and advising they had many orders and one of their machines had broken down. I requested a postage refund which they gave and an estimated… Read Full Review

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“Will they ever deliver”

Written on: 07/11/2013

Ordered a pair of glasses with first class delivery, have been waiting over 6 weeks and still counting!! When I contacted Ozeal I was told they must have been lost in the post and they would remake straight away, this was over 2 weeks ago and still waiting for further confirmation they have been sent. I assume they now are sending orders out via carrier pigeon, or simply just taking your money then not delivering. Shocking service compared to other online companies I have used who manage to… Read Full Review

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