Optics Fast Reviews - www.opticsfast.com

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★★☆☆☆
1.7 / 5
440
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Latest Reviews

★★★★★

“Low cost optical”

Written on: 26/08/2016 by dgaddis404 (1 review written)

I would recommend anyone purchasing eyeglasses to start at OpticsFast. Great service. Nice people. Low cost frames and lens. Awesome!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible People Custmer Service is Horrid”

Written on: 24/08/2016 by 330Puckett (1 review written)

"Terrible Service. Sent glasses to be serviced (Needed a Pin for frame), didn't put the proper pin in, which promptly fell out. I asked if they would reset with the proper pin. Told me that they could do no more, but tried to SELL me new frames (Oakley). I tried to make them understand that if the proper pin was used, it would be corrected. Ignored for a week. Sent another Email and they told me that they were billed by the lab and all they could do was offer a discount on the service. Had to… Read Full Review

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★☆☆☆☆

“Repair”

Written on: 19/08/2016 by LeahGarner495 (1 review written)

Charge you for generating label even when you dont use service and you tell them you cancel- that is you never send the glasses or use the label- then they hound you online by asking for payment for generating label after the website tells you shipping is free… Read Full Review

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★☆☆☆☆

“NO STAR...its that bad”

Written on: 19/08/2016 by JazzBelle504 (1 review written)

RUN AWAY! Do NOT do business with these people. Rude first of all, deceptive with all kinds of hidden charges. You make the HUGE mistake of sending them your glasses you will have to pay a premium to get them back unfixed. After waiting almost a month I did get my glases back in a plastic baggie, in a box with no cushion or insurance and the lens were not even cleaned. They were going to charge me $20 for tightening a screw!!!!! Then to add insult to injury they sent me texts and emails… Read Full Review

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★☆☆☆☆

“This is ridiculous. up front it seemed reasonable and...”

Written on: 19/08/2016

This is ridiculous. up front it seemed reasonable and the only way to do it. I created a repair request for quote and they sent me a prepaid mail certificate to send the glasses to them. The glasses were old and had a bad temple, so I just wanted that replaces. When they got them, they were quick to get me a price. $ 199 for one temple??? The glasses are worth about $ 15. So, I said no thanks, could you just return them. OK. I got that bill $.99 to return, but $2.50 for Insurance and $ 12 FOR… Read Full Review

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★☆☆☆☆

“Rude,Obnoxious Customer Service, Worst I have ever had.”

Written on: 07/08/2016 by 22Douglas (1 review written)

They do not provide accurate information about the repair, and the estimated ship time. I have yet to receive them back, but will report again if I ever do… Read Full Review

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★★★★★

“Ray ban sunglasses ”

Written on: 15/07/2016 by Lsepulveda (1 review written)

After six months of searching, I found my dream sunglasses at OpticsFast.com. Excellent service and easy to place an order. Thank you so much!… Read Full Review

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★★★★★

“best”

Written on: 13/07/2016 by ironmen (1 review written)

Dino help me placing my chanel sunglasses excellent service thank you so much… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 05/07/2016

I sent them a frame that had a broken temple piece. Initially the process seemed to be efficient, except for the redundant e-mails and texts. After they received my frames I got a quote in a shopping cart format. The format had two items in the cart, one for the temple piece the other for an adjustment, which I didn't understand, plus the price of the temple piece seemed high. I called and selected customer service as an option and had the unpleasant experience of speaking with the rudest… Read Full Review

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★☆☆☆☆

“no glasses”

Written on: 25/06/2016 by Justiner137 (1 review written)

I sent my glasses to be repaired several months ago and still no glasses! I have e-mailed until I am blue in the face. I am told that they are in the lab. Then that they have been misplaced etc. etc, etc. They are looking for them but never seem to be able to locate them. They are expensive glasses and I really need them. They had no problem charging my credit card for over $100. I would not recommend them to anyone. Do not send your glasses here. … Read Full Review

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★★★★★

“Fantastic!”

Written on: 23/06/2016 by sanafatah (1 review written)

I experienced great communication and a wide variety of eyewear for good prices!… Read Full Review

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★☆☆☆☆

“HORRIBLE BOOTLEG SERVICE!”

Written on: 16/06/2016 by 184Sampson (1 review written)

Omg... I dont know where to start? I ordered a pair of discontinued coach sunglasses on their site, it took the order, but then days later received an email from the mysterious lady :). Saying they don't have them but could get something similar, so i called talked to an advisor... Says he had a used pair with a rx in them would have to change out the frames and i would get a discount off of them... Recently had seen some on ebay with a rx, but opted not to get because didn't want to have to… Read Full Review

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★★★★★

“Hard to find eyeframes by Vogue”

Written on: 12/06/2016

I had been searching for a year for VOGUE 2583 Eyeglasses in color 1691 . . . This color is hot pink with black polka-dots on the side of the frames. On 5/12/2016 I sent an email asking if they could get this frame only. I received a reply that they could and price matched it giving me $10 off. I placed the order on 5/13/2016. Every week I would send the person I dealt with an email just to check and see how things were going. She replied quickly the order has been placed it will be about… Read Full Review

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★★★★★

“Easy on the eyes and pocket book”

Written on: 11/06/2016 by Lesbama (1 review written)

I stumbled on this site looking for Costa sunglasses! I am so happy I did. First of all they repair broken glasses with stare of the art technology, but cost a fraction of what I am use to. The website is very friendly user, topics are in bold and you can chat with a professional customer services rep. Being myself coming from customer service to a major faux flower company that is wold wide, I know the upmost importance of having a surpurb customer service rep. After all you are the first… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 11/06/2016 by MylieOlson (1 review written)

Wonderful customer service - I had issues with USPS and the customer service dept at OpticsFast were wonderful to help me and give me a great solution. I really appreciated their fast responses and going above and beyond to help me out!… Read Full Review

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★☆☆☆☆

“OpticsFast? What a Joke!!”

Written on: 16/05/2016 by Darren107 (1 review written)

They should change their name to Optics at a snails pace. I placed my order on 4/6/2016 and it is 5/16/16 today and still no glasses. You can't talk to Customer Service by phone and chat line is always down. You can send a message, sometimes they answer sometimes they don't. Last week I got a reply that said any day now they will be back from Lab. Now it's almost a month and a half, my glasses are still not even back from lab and still have to be sent to me. I do not recommend OpticsFast if you… Read Full Review

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★★★★★

“Sunglasses FixeD”

Written on: 26/04/2016 by debweb817 (1 review written)

Fixed my sunglasses no problem. Great work very happy!!!… Read Full Review

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★★★★★

“#1 Best shopping experience”

Written on: 15/04/2016 by Caroline156 (1 review written)

I am very pleased with my purchases from this online store. Been a customer since 2012. They have the best competative prices in their market and they respond quickly to questions & any issue. It's a pleasure doing business with this company. I will remain a loyal customer & recommend this store to family members & friends. Top Qualities: Huge selection of manufacturers & services Best competitive prices Terrific customer service & communication… Read Full Review

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★★★★★

“So far ,so good”

Written on: 27/03/2016 by eatherly (1 review written)

Will be shipping broken glasses tomorrow, I'll let you know how it goes. Excellent service so far… Read Full Review

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★☆☆☆☆

“misled then sabotaged elsewhere ”

Written on: 18/03/2016 by khayes (1 review written)

I recently purchased a pair of glasses on Opticsfast.com. At first I thought "what great customer service." Then, it turned out my glasses were not available. They were on back order. Except nearly two weeks later, I'm getting emails from the sales lady, Becky, suggesting other frames. When I asked her about my back order glasses, she said she had "a feeling" the glasses were discontinued. I figured, someone somewhere has to have them so I said, cancel the order, I will try to find them… Read Full Review

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