Optics Fast Reviews - www.opticsfast.com

Click here if this is your business
★★☆☆☆
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Optics Fast - www.opticsfast.com - Ask a question now

Media Gallery for Optics Fast - www.opticsfast.com

Optics Fast - www.opticsfast.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't waste your money!”

Written on: 23/09/2014 by Geovanni483 (1 review written)

First I was sent the wrong frames and then was accused of trying to get a refund on frames that apparently they did not stock in the first place! So apparently I took a photo of a pair of frames I already had and tried to tell the sales representative that I received the wrong ones so I could get the right ones for free? And to top it all off the frames were dirty! Don't waste your money! Don't buy from this site! My cat could run a better business and certainly would be more honest!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible”

Written on: 14/09/2014 by 177Bowman (1 review written)

Do not deal with this company! They are a joke!! They have threatened to pursue civil action if I write a review about my experience with them!! I've been contacted by local police! I sent this company some Ray Ban sunglasses to have the temples repaired because they were extending farther than a 90* angle and they wouldn't stay on your head. This is my experience *Pay ~$12 initially which covers cost of shipping back *Ship sunglasses to OpticsFast *Wait about a week then receive quote via… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 04/09/2014 by cboutet11 (1 review written)

they've had my glasses for five weeks, after calling 10 times I found to get a hold of someone, that promised me promised me my glasses would be sent two weeks ago. I have since call them another 10 to 15 times, and no one answers the phone, I paid them $12 for return shipment. the post office only charged me three dollars to send it there I can't believe I'm the only one that this happened to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't do it!”

Written on: 31/08/2014 by Phillip431 (1 review written)

I sent in a pair of Channel sunglasses to have repaired. It's been 5 weeks since delivery to Opticsfast. Today I asked for a status update. I was sent tracking. Unfortunately there is no record of this tracking number available. I contacted the company again and this time receive no response. Opticsfast is OpticsSLOW!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Service Ever”

Written on: 21/08/2014 by Alia154 (1 review written)

Had my glasses for 2 month and only fixed half of the issues. Constant emails regarding status and never would response to my questions. Left numerous phone messages and no one ever call me back. The most unprofessional customer service department that I ever had to deal with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORSE CUSTOMER SERVICE EVER!!”

Written on: 18/08/2014

I have tried calling the, emailing them and instant chat to them and nothing seems to work and I am now afraid that this company is a fraud. Very annoying especially since I gave them my credit card info to fix my glasses and have not heard back from them since. Waiting a couple of days and then I will file a complaint with my credit card company. Terrible, terrible company to deal with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ARNAQUE - NE JAMAIS COMMANDER”

Written on: 10/07/2014 by laurencelou (1 review written)

J'ai passé ma commande le 22 mai 2014. J'ai reçu un e-mail m'informant de paiement refusé par ma banque et Opticsfast m'a demandé de leur envoyer une copie de ma carte bleue !!! Je n'ai pas répondu et je n'ai pas envoyé la copie demandée. 15 jours plus tard je vois qu'ils avaient prélevé les 138€ sur ma carte ! Sans autorisation, sans me prévenir !! C'est honteux. Je leur ai dit que je ne comprenais pas leur manière, mais que c'était fait alors j'attendais la livraison de mes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They don't sent mt item . Dont answer my phones....”

Written on: 24/06/2014

They don't sent mt item . Dont answer my phones. They dont refund my money. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worse on-line shopping experience ever”

Written on: 07/06/2014

Many attempts to reach a live representative failed. Same issue with on-line live chat. Shipping took extremely longer than promised. Sunglasses were not in thier original manufacture storage/cleaning bag and the original box not included. This is a short version of the disappointment and frustration I experienced with the purchase of the Oakley sunglasses from Optics Fast… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE OF THIS COMPANY!!!”

Written on: 27/05/2014 by LibbyCarver407 (1 review written)

It has been 60 days since I paid for my prescription glasses and have not received them. Each time I call to inquire...they tell me it will be at least 2 more weeks. Today I gave up believing them and have cancelled my order and disputed the charge with MasterCard. It is a shame a company will treat honest customers this way. Take my advice and do not spend your time and money with this company! Check their Better Business rating!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CHARGED CC OVER A YEAR AGO STILL NO SUNGLASSES”

Written on: 24/05/2014 by Finnegan433 (1 review written)

I have been contacting OpticsFast since I placed my order in August of 2013 it is now May I have yet to receive sunglasses, a refund, or any type of response from the sales department other than my items "will ship next week". AVOID AT ALL COSTS they will take your money and do nothing to fix it. Getting ready to lawyer up for this clowns!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NOT FAST AT ALL”

Written on: 19/05/2014 by ANGRYJONathan (1 review written)

THEY HAVE HAD MY SUNGLASSES FOR OVER A MONTH AND STATED I WOULD HAVE RETURN SHIPPING INFORMATION BY THE END OF LAST WEEK NOW THEY WILL NOT ANSWER THEIR PHONE. TERRIBLE SERVICE. I WILL TAKE LEGAL MEASURES IF I DO NOT GET A RESPONSE BY THE END OF THE DAY. THIS IS NOT HOW TO RUN A SUCCESSFUL BUSINESS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience so far”

Written on: 01/05/2014 by Frustrated5000 (1 review written)

I sent in my bosses very expensive Prada sunglasses to be fixed and was assured that they could do the job for close to $150. I received the glasses back today in the same condition that I sent them. Phone number on the email response is not working! Still waiting on a response from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Company EVER”

Written on: 20/04/2014 by Duncanrv204 (1 review written)

I ordered the Oakley Carbon Plate's on March 12th got the confirmation email on the 12th and no other email until the 24th when they said they are waiting for the frames from Oakley and they were being shipped from Italy but did not have a ship date from the warehouse. I continued to ask due to me going on vacation. The communication was horrible & I still do not have the order with no ETA. They have been very rude and I still do not have my order from there and no real day I will have my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 13/03/2014

I've ordered a pair of prescribed sunglasses since 01/2014 and to date have not received them. Granted I put them on layaway, I submitted an email to pay off the balance using the same credit card on 2/24/2014. To date, I have not received my sunglasses although I was told my order would be expedited. Any response I receive is somewhat of a repeat response from the previous email. Today, I received a response basically stating my order has been submitted. This is TERRIBLE customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I sent my versace sunglasses there, they charged me...”

Written on: 28/02/2014 by katjoh1750 (1 review written)

I sent my versace sunglasses there, they charged me 60.00 and they broke the next day after I received them. They were supposed to be welded on, they were glued. This company is terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the worst ever!”

Written on: 08/02/2014

Has the worst customer service! Exhausting waiting times and no update of the progress of an order whatsoever. I waited for 3,5 months and eventually cancelled my order! It turned out the glasses I ordered weren't even available! They tried to make a fool of me, they said I didn't answer their email, whereas not only did I answer them, they also answered back!! Thank god I saved all the emails and could easily prove their dishonesty and unacceptable service. DO NOT even try to buy anything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not buy anything from this site! ”

Written on: 01/02/2014 by Tarineed (1 review written)

Do not buy anything from this site! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASTE OF TIME”

Written on: 31/01/2014

I have never had an online buying experienced quite as horrible as I had from OpticsFast.com. For starters, they are very misleading with the delivery times. They do offer expedited services, but fail to mention that the item you order could some times take up to 3 weeks for it to even get to the shipper to be sent out. Then you have to wait even more time for it to get to you. This website acts as a middle man. You order, then they order. Nowhere on the website does it mention this. On top of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“lucky one”

Written on: 26/01/2014

U27/12/2013 ordered 3 sets of frames. Didn't see reviews on line. They took money was then told waiting for one pair of frames due Wednesday. Then heard nothing. Sent email asking for part shipment. Then got email saying they have been despatched. Received box today no invoice only 2 of the 3 pairs of frames ordered. They sent email back to explain it is on back order. Company not very professional I am unsure if the frames are the real things or knock offs. Must say them look nice and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview