Optics Fast Reviews - www.opticsfast.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“they suck”

Written on: 10/04/2017 by b1ggy (1 review written)

sent my my prada sun glasses to be fixed I paid extra for them to fix all things on my glasses they did fix the one thing I ask but they came back all loose the rest was not fixed and I sent them in with my expensive prada case and its been four month now and they cant seem to find anything just hung up the phone with them and they said to bad there lost basically deal with it I would never send anything here again they are out to make money from your expensive items you send them and resell… Read Full Review

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★☆☆☆☆

“Very rude and unprofessional”

Written on: 07/04/2017 by McDowellyu434 (1 review written)

I sent my glasses off to be repaired waited 4 weeks and received them back unrepaired sent them back at my expense waited another 3 weeks. Sent back wrong again. Requested a refund and they said no to send them back again. I sent them with a $35 case and did not receive my case back. They will not work with me at all and are very rude and unprofessional. I have asked for a owner or manager and they say that I am talking to them but wont give me their name. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“Received back and my prescription lenses were missing”

Written on: 03/03/2017 by cottleclyde (1 review written)

I was looking for a way to get my glasses repaired. I found a place called opticsfast.com I sent them in and had very little trouble but I got them back today. The arm was fixed but my prescription frames are missing. I got back frames that have reading glass frames in them. I will never use them again. I was charged 137 dollars. The frames were fixed but the big mystery is where are my lenses????? I have very poor vision. These aren't my lenses!!!!… Read Full Review

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★☆☆☆☆

“Before you buy from OPTICSFAST.com please read the...”

Written on: 21/02/2017 by kvlay (1 review written)

Before you buy from OPTICSFAST.com please read the emails I received simply asking for a return call to discuss a $700 order. This company has poor customer service. These are the actual replies I received: Email 1 I am too swamped to make calls. I gave you a discount. I am not here to talk, I am here to give good deals in VOLUME.” Email 2 “Off you go… I have x amount of hours with x amount of staff to make x amount of money” Email 3 “You are Y , you don’t fit into my… Read Full Review

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★☆☆☆☆

“Nose piece for suglassed”

Written on: 31/12/2016 by TurnerFinnegan (1 review written)

This company is certainly a huge sham. I sent a pair of prescription sunglasses for a nose piece I could not get locally. They received my order as indicated by an online Email. To my dismay I heard nothing after weeks of communication and finally saw they charged my credit card for $80 plus dollars. I called to see where the glasses were and they said they were lost in the lab. What? How can they charge for lost $400 dollar prescription sunglasses and charge for a lost pair nose piece. I… Read Full Review

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★☆☆☆☆

“OPTICSFAST: AVOID AT ALL COST”

Written on: 30/12/2016 by mrbeach5641 (1 review written)

I post this review of OPTICS FAST eyewear repair service in the hopes that someone will read it and avoid my mistake. I wish I had taken the time to read the on-line reviews of OPTICS FAST before sending them my vintage theo frames. That's on me... Had I done so, they would not currently have my frames, have sent them to a wrong address, and refused to refund the price of those theo frames (quite expensive for those who are unaware of the brand). I fear that my frames are lost forever, due to… Read Full Review

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★☆☆☆☆

“Specialist in Rude Obnoxious customer service”

Written on: 16/12/2016 by afFranklin340 (1 review written)

Looking for a particular set of frames for a discontinued item. OpticsFast web site showed several. Thought I would call customer service just to make sure. Very rude male answered the phone saying, if it's on our web site then we have it. Hang up and order off the web. Should have known better, but maybe he was having a bad day. Placed the order. Next day get a text, problem with your order. Phoned again. This time a rude Jersey accented female customer service rep tells me frames discontinued… Read Full Review

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★★★★★

“Great Optician Site”

Written on: 14/12/2016 by kgags490 (2 reviews written)

I've been a returning customer over the past few years. Prices, customer service, selection of eyewear are all excellent. Site easy to access. Questions answered quickly. Orders processed quickly… Read Full Review

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★☆☆☆☆

“Untrustworthy! Rude!...”

Written on: 25/11/2016 by JosiahGilbert (1 review written)

Untrustworthy! Rude and very unprofessional. DO NOT DEAL WITH OPTIC FAST!!!!!!!!… Read Full Review

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★☆☆☆☆

“A Micky Mouse firm”

Written on: 13/11/2016 by Davisqe332 (1 review written)

Do not buy from them this is not a proper company they will rip you off and the customer service are very rude people… Read Full Review

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★★★★★

“Save me after I broke glasses”

Written on: 27/10/2016 by jordan10526 (1 review written)

Awesome company. Love these guys. Saved my ass after I broke an expensive pair of Revo glasses. I even recorded a brief YouTube testimonial because I was so happy… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 17/10/2016 by CobyMcNulty (1 review written)

The frames arrived and I do not like them. I am being charged a 20% restocking fee and must pay the return shipping. My glasses came from Ebay when I didn't order them from ebay. I called to ask how to return the frames and a "gentleman" threatened me with the police… Read Full Review

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★☆☆☆☆

“Really terrible to deal wit”

Written on: 15/10/2016 by RockyD (1 review written)

Yuk. OpticsFast is the absolute WORST online company I have ever had the displeasure of dealing with. No. Wait! They are simply the worst company I have ever dealt with. They make Comcast and ATT seem like model customer support organizations. Thank goodness I never sent them my glasses for repair (thank you to The Frame Mender for the 1 week turnaround and excellent quality repair). My entire lousy experience with OpticsFast has been limited to their constant badgering messages to… Read Full Review

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★★★★★

“Great Experience”

Written on: 13/10/2016 by pmileskappes (1 review written)

The sales person for OpticsFast who helped me, was top notch. She was available at all times to answer questions, solve problems and, generally, make the process extremely easy! The glasses I received exceeded my expectations. I love them! The customer service and quality of product I received are far and away the best online or even offline purchasing experience I've ever had. And I'm very hard to please...just ask my wife… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 10/10/2016 by Mamski54 (1 review written)

I am VERY pleased with OpticsFast customer service for understanding my repair.I would have NO problem in telling my family and friends about them on the WEB. The turn around time for my inquiry on a repair was well within the stated time that they had posted on their web page. I even called up to speak with a Customer Service rep about an additional question on my repair. They were polite and the did understand my issue that was on hand for this repair that was being sent to them. Thank you… Read Full Review

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★★★★★

“Happy with the sunglasses you buy!”

Written on: 06/10/2016 by 328Glover (1 review written)

good website for buying glasses and sunglasses at a great price! Provide good advice, they respond quickly and provide accurate solutions. The serving staff is very friendly. I am happy with the product you purchase… Read Full Review

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★★★★★

“A Very Happy Customer”

Written on: 14/09/2016

I will be honest. After reading some of the negative reviews, I felt both skeptical and nervous sending my sunglasses in for repair, but send them I did. I have to say that I am very impressed with the OpticsFast customer service. They are incredibly responsive, responding to all of my emails immediately.They texted me soon after I placed my order on their website to make sure that I received the pre-paid postage label that they emailed me. They notified me once they received my package, and… Read Full Review

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★★★★★

“I Broke my favorite frames ”

Written on: 07/09/2016 by LarrySmith (1 review written)

"I accidentally broke my favorite pair of Brooks Brothers eyeglass frames and lenses that I have owned for two years. I like the frames so well that I returned to Lens Crafters to purchase a replacement pair. I was told that the frames are no longer made. I went home and did and internet search and found the Brooks Brothers frames online and ordered the frame from another internet eyeglass company. The next day that company emailed me and told me that my Brooks Brothers Frame had a defect in… Read Full Review

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★★★★★

“Low cost optical”

Written on: 26/08/2016 by dgaddis404 (1 review written)

I would recommend anyone purchasing eyeglasses to start at OpticsFast. Great service. Nice people. Low cost frames and lens. Awesome!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible People Custmer Service is Horrid”

Written on: 24/08/2016 by 330Puckett (1 review written)

"Terrible Service. Sent glasses to be serviced (Needed a Pin for frame), didn't put the proper pin in, which promptly fell out. I asked if they would reset with the proper pin. Told me that they could do no more, but tried to SELL me new frames (Oakley). I tried to make them understand that if the proper pin was used, it would be corrected. Ignored for a week. Sent another Email and they told me that they were billed by the lab and all they could do was offer a discount on the service. Had to… Read Full Review

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