Optics Fast Reviews - www.opticsfast.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 01/02/2016 by tp2217 (1 review written)

I shipped my glasses to have the Titanium frame repaired. I sent them (signature required. I was notified by Fedx they had been delivered, two days later Optifast e-mailed me asking why I had not shipped the glasses. I responded by telling them I in fact had a signature of a person at Optifast. Two more days went by and they informed me that the glasses had arrived that day. I decided to let it go but now I was not so sure they could be trusted. After they examined the glasses they told me the… Read Full Review

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★★★★★

“Very good people”

Written on: 15/01/2016 by AmiahBarker495 (1 review written)

Very happy with the way they repaired my glasses look good and I see good now… Read Full Review

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★★★★★

“Looking for a frame, discontinued or not, the have it!”

Written on: 14/01/2016 by Lindsey420 (1 review written)

I broke my frames to my Ray Ban prescription glasses. I called the optical store where I originally purchased them and I was told that they no longer carried the frame and that they had been discontinued. I conducted an internet search and after looking at link after link, I came across OpticsFast.com and put the style number in and to my pleasant surprise, they had them and in various colors to boot. I am extremely happy with the site and I will use them for all of my frame and vision needs… Read Full Review

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★★★★★

“Optics fast is great!”

Written on: 08/01/2016 by susangray (1 review written)

Optics Fast is easy to work with and very responsive! They have assured me they can fix my Tom Ford sunglasses which is so wonderful because they are so expensive! I was very relieved that they could help me. They have communicated with me at point in the repair. I'm so excite to have my favorite sunglasses back! Thank you!… Read Full Review

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★☆☆☆☆

“These people "lost" my glasses even though the post...”

Written on: 08/01/2016 by RenfrowNYC (1 review written)

These people "lost" my glasses even though the post office has record of delivering them and they sent me a confirmation email saying they had the glasses. Becky and Dino are not to be trusted. Do not do business with them! If you don't believe me, check out the complaints against them with the BBB… Read Full Review

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★★★★★

“Great, quick and Easy!”

Written on: 04/11/2015 by vvbalogh (1 review written)

I was so excited to find the sunglasses I have been looking for!! It took five minutes and I was done....sunglasses on their way to me! The website is very user friendly and easy to use… Read Full Review

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★★★★★

“Excellent Purchasing Transaction, Prompt Shipping,...”

Written on: 26/10/2015 by mhenderson1979 (1 review written)

OpticFast.com did an outstanding job in shipping my item to me and the excellent customer service promptly responding back to my emails and telephone calls. I would recommend OpticsFast to anyone looking to have eyewear repairs or purchasing eyewear. Thank You OpticsFast love my Cazal 9002… Read Full Review

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★★★★☆

“Service Repair”

Written on: 10/10/2015 by ParrettJ (1 review written)

OpticsFast did repair my wife's Versace prescription glasses. Every local optics business said they could not be repaired, HAH! You may trust this Brooklyn optics repair store, This Oklahoman did! I am happy… Read Full Review

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★☆☆☆☆

“Sent in (2) pairs of Vintage Versace glasses. One pair...”

Written on: 03/10/2015

Sent in (2) pairs of Vintage Versace glasses. One pair needed (1) Clear Crystal received back one month later with (2) Pink Iridescent Crystals and they are rimless and wanted Rx in those. The other pair Vintage all I wanted was scratch removed or replace lens No Rx. Received items - No RX in rimless frames and put in Rx in Black frames. Emailed them since you can't call them because no one answers direct and they said could not put RX in rimless frames because of my prescription, so they… Read Full Review

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★☆☆☆☆

“POOR QUALITY WORK AND HORRIBLE CUSTOMER SERVICE!!!”

Written on: 29/09/2015 by Dalrympleue297 (1 review written)

DO NOT USE THIS COMPANY!!!! In addition to being very slow, they ruined my glasses that I sent in. When I attempted to communicate with customer service, he was confrontational and rude and did not even attempt to fix the problem-instead he gave me complete attitude. HORRIBLE CUSTOMER SERVICE!!! ...And a wasted $120!!!!!!… Read Full Review

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★☆☆☆☆

“EYE GLASS TERRORISTS”

Written on: 22/09/2015

Sent a pair of fossil sunglasses that I scraped on one lens. In previewing the pricing policy thought I could get a reasonable replacement lens. (WRONG)... Their pricing came back at $85.00 plus tax and shipping. Wrote back that the glasses are not worth the price quoted and "WHAT A RIP-OFF'. They replied, "We are replacing both lens to match" Somehow I must have missed the double edged wording of the initial advertisement. They got me for $12.00 but I will send a complaint to The NY Dept… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 29/08/2015 by Smoov (1 review written)

Don't waste your time or money but most importantly, your sentimental valuables which are your FRAMES from becoming in the hands of unprofessional people. Opticfast is a intelligently slick business operating within the law. Don't become a victim. IF i would have done what your doing right now, i would have my valuable FRAMES intact instead of these wicked people sending me back my FRAMES damage, scratch up. A pure waste of time, THESE PEOPLE NEED TO BE STOP… Read Full Review

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★☆☆☆☆

“BEWARE of these guys. ”

Written on: 16/06/2015 by Cross107 (1 review written)

I gave them 1 star because I cant give them 0 stars. Do yourself a favor - do not deal with these people. I sent 2 RayBans to these goofballs and have gotten one back 2 months later - I don't have any outlook on the other. Their customer sevice is a joke. From the beginning - when I paid the shipping 2 1/2 months ago - they did not give me an address to send the glasses - I called and customer service wouldn't give it to me they argued it was in the email they sent it was not. I laughed it… Read Full Review

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★☆☆☆☆

“waiting”

Written on: 01/03/2015

trying to contact someone , call and call and no one is able to call me back. worse service ever!… Read Full Review

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★☆☆☆☆

“false repair service!!”

Written on: 21/02/2015 by Milne328 (1 review written)

This company requested payment in advance for glass return and assured they would be repair my repair order #765471 I have tried to phone and sent several emails requesting the glasses be returned they say they will get back but to date nothing not an answer--beware of this company they do not follow up or return the glasses!! … Read Full Review

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★☆☆☆☆

“Never recieved order ”

Written on: 02/02/2015 by Dulcea1976 (1 review written)

I ordered glasses over a year ago and they keep putting me off. I paid for my glasses and never recieved the glasses. They keep telling me that it is on back order or they are on thier way. Disgraceful. Nobody should order from them… Read Full Review

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★☆☆☆☆

“No well”

Written on: 20/01/2015 by aacevedo (1 review written)

I purchased a Michael Kors sunglasses that 2 months later I am still waiting for them. A bought the sunglasses on thanksgiving and I wanted them for a Christmas gift. Unfortunately, I called worried about my sunglasses because a month has passed and I didn't even receive an e-mail about shipping. So I call and no one answers. Then I leave a message and the staff gives me the news that the sunglasses I want are discontinued. I tried calling multiple times and it has been unsuccessful to get… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 07/01/2015 by Treva (1 review written)

This company took $130 of my money. The service website is generated to take your money, and the customer service staff is non existing. You send them glasses for repair, then send them money, they return glasses unrepaired and take your money. Claiming the fix was made. Do not do business with them!… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER ASSISTANCE”

Written on: 05/12/2014 by Faith64 (1 review written)

NO ONE EVER ANSWERS THE PHONE AND NO ONE EVER CALLS YOU BACK AFTER YOU WAIT FOREVER AND LEAVE YOUR MESSAGE/QUESTIONS. THE OPTICFAST ON LINE ASSISTANCE IS ALWAYS OFFLINE. THE SERVICE IS EXTREMELY SLOW RECEIVED AND CASHED MY CHECK ON 9/8/14 SHIPPING OUT ON 12/2/14 WITH STILL NO ANSWER TO MY NUMEROUS CALLS, REQUEST AND EMAILS FROM OPTIC-NOTFAST AND OPTIC-NOT CHEAP. MY GLASSES WERE TIFFANY FOR REPAIR AND RAYBAN FOR A CRACKED LENS BOTH COSTS WERE MORE THAN THE ACTUAL COMPANY'S REPAIR QUOTE!… Read Full Review

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★☆☆☆☆

“liars ”

Written on: 14/11/2014 by PatienceDodd47 (1 review written)

these guys are liars, do not buy the glasses from them. i have bought pair of glasses, they never delivered, promised me replacement, late delivery , check etc for two years and nothing happened. i am online shopper for years and have not have such experience so far. be careful when sending your credit cards to these scoundrels. milica… Read Full Review

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