Optics Fast Reviews - www.opticsfast.com

Click here if this is your business
★★☆☆☆
1.7 / 5
425
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Optics Fast - www.opticsfast.com - Ask a question now

Media Gallery for Optics Fast - www.opticsfast.com

Optics Fast - www.opticsfast.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“OpticsFast? What a Joke!!”

Written on: 16/05/2016 by Darren107 (1 review written)

They should change their name to Optics at a snails pace. I placed my order on 4/6/2016 and it is 5/16/16 today and still no glasses. You can't talk to Customer Service by phone and chat line is always down. You can send a message, sometimes they answer sometimes they don't. Last week I got a reply that said any day now they will be back from Lab. Now it's almost a month and a half, my glasses are still not even back from lab and still have to be sent to me. I do not recommend OpticsFast if you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Sunglasses FixeD”

Written on: 26/04/2016 by debweb817 (1 review written)

Fixed my sunglasses no problem. Great work very happy!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“#1 Best shopping experience”

Written on: 15/04/2016 by Caroline156 (1 review written)

I am very pleased with my purchases from this online store. Been a customer since 2012. They have the best competative prices in their market and they respond quickly to questions & any issue. It's a pleasure doing business with this company. I will remain a loyal customer & recommend this store to family members & friends. Top Qualities: Huge selection of manufacturers & services Best competitive prices Terrific customer service & communication… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So far ,so good”

Written on: 27/03/2016 by eatherly (1 review written)

Will be shipping broken glasses tomorrow, I'll let you know how it goes. Excellent service so far… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“misled then sabotaged elsewhere ”

Written on: 18/03/2016 by khayes (1 review written)

I recently purchased a pair of glasses on Opticsfast.com. At first I thought "what great customer service." Then, it turned out my glasses were not available. They were on back order. Except nearly two weeks later, I'm getting emails from the sales lady, Becky, suggesting other frames. When I asked her about my back order glasses, she said she had "a feeling" the glasses were discontinued. I figured, someone somewhere has to have them so I said, cancel the order, I will try to find them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“lightening speed/very helpful”

Written on: 06/03/2016 by daniga (1 review written)

Opticsfast.com was quick to the draw in my case. I had questions and they did not hesitate to answer. Very impressed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“GOOD SERVICE”

Written on: 05/03/2016 by doloresyvars (1 review written)

MY REPLACEMENT GLASSES TOOK AWHILE BUT CAME THROUGH PERFECT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Recommend with resservations”

Written on: 20/02/2016 by catman218 (1 review written)

Dino and Becky were great customer service reps. It took a month to get my Kawasaki frames. Optics Fast did, however, give me the lowest price of any source. I recommend them with the caveat of being slow in delivery based on my experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A pushy Cyber-Bully; highly put off”

Written on: 10/02/2016 by KassandraKitty (1 review written)

I was originally looking for a specific style (I do not much care what the brand of the frames are), and I found several designs to my liking, but way out of the price range of what I was hoping to spend. I signed up for the email club, just in case there would be a radical discount on one of the styles that I was watching; always a good idea, right? Soon I found the style I was looking for on Zenni for about $130 less; frames and glasses as well as tint included. About an hour after looking on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 01/02/2016 by tp2217 (1 review written)

I shipped my glasses to have the Titanium frame repaired. I sent them (signature required. I was notified by Fedx they had been delivered, two days later Optifast e-mailed me asking why I had not shipped the glasses. I responded by telling them I in fact had a signature of a person at Optifast. Two more days went by and they informed me that the glasses had arrived that day. I decided to let it go but now I was not so sure they could be trusted. After they examined the glasses they told me the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good people”

Written on: 15/01/2016 by AmiahBarker495 (1 review written)

Very happy with the way they repaired my glasses look good and I see good now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Looking for a frame, discontinued or not, the have it!”

Written on: 14/01/2016 by Lindsey420 (1 review written)

I broke my frames to my Ray Ban prescription glasses. I called the optical store where I originally purchased them and I was told that they no longer carried the frame and that they had been discontinued. I conducted an internet search and after looking at link after link, I came across OpticsFast.com and put the style number in and to my pleasant surprise, they had them and in various colors to boot. I am extremely happy with the site and I will use them for all of my frame and vision needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Optics fast is great!”

Written on: 08/01/2016 by susangray (1 review written)

Optics Fast is easy to work with and very responsive! They have assured me they can fix my Tom Ford sunglasses which is so wonderful because they are so expensive! I was very relieved that they could help me. They have communicated with me at point in the repair. I'm so excite to have my favorite sunglasses back! Thank you!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“These people "lost" my glasses even though the post...”

Written on: 08/01/2016 by RenfrowNYC (1 review written)

These people "lost" my glasses even though the post office has record of delivering them and they sent me a confirmation email saying they had the glasses. Becky and Dino are not to be trusted. Do not do business with them! If you don't believe me, check out the complaints against them with the BBB… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great, quick and Easy!”

Written on: 04/11/2015 by vvbalogh (1 review written)

I was so excited to find the sunglasses I have been looking for!! It took five minutes and I was done....sunglasses on their way to me! The website is very user friendly and easy to use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Purchasing Transaction, Prompt Shipping,...”

Written on: 26/10/2015 by mhenderson1979 (1 review written)

OpticFast.com did an outstanding job in shipping my item to me and the excellent customer service promptly responding back to my emails and telephone calls. I would recommend OpticsFast to anyone looking to have eyewear repairs or purchasing eyewear. Thank You OpticsFast love my Cazal 9002… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Service Repair”

Written on: 10/10/2015 by ParrettJ (1 review written)

OpticsFast did repair my wife's Versace prescription glasses. Every local optics business said they could not be repaired, HAH! You may trust this Brooklyn optics repair store, This Oklahoman did! I am happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sent in (2) pairs of Vintage Versace glasses. One pair...”

Written on: 03/10/2015

Sent in (2) pairs of Vintage Versace glasses. One pair needed (1) Clear Crystal received back one month later with (2) Pink Iridescent Crystals and they are rimless and wanted Rx in those. The other pair Vintage all I wanted was scratch removed or replace lens No Rx. Received items - No RX in rimless frames and put in Rx in Black frames. Emailed them since you can't call them because no one answers direct and they said could not put RX in rimless frames because of my prescription, so they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“POOR QUALITY WORK AND HORRIBLE CUSTOMER SERVICE!!!”

Written on: 29/09/2015 by Dalrympleue297 (1 review written)

DO NOT USE THIS COMPANY!!!! In addition to being very slow, they ruined my glasses that I sent in. When I attempted to communicate with customer service, he was confrontational and rude and did not even attempt to fix the problem-instead he gave me complete attitude. HORRIBLE CUSTOMER SERVICE!!! ...And a wasted $120!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“EYE GLASS TERRORISTS”

Written on: 22/09/2015

Sent a pair of fossil sunglasses that I scraped on one lens. In previewing the pricing policy thought I could get a reasonable replacement lens. (WRONG)... Their pricing came back at $85.00 plus tax and shipping. Wrote back that the glasses are not worth the price quoted and "WHAT A RIP-OFF'. They replied, "We are replacing both lens to match" Somehow I must have missed the double edged wording of the initial advertisement. They got me for $12.00 but I will send a complaint to The NY Dept… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview