Optics Fast Reviews - www.opticsfast.com

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Latest Reviews

★☆☆☆☆

“BEWARE of these guys. ”

Written on: 16/06/2015 by Cross107 (1 review written)

I gave them 1 star because I cant give them 0 stars. Do yourself a favor - do not deal with these people. I sent 2 RayBans to these goofballs and have gotten one back 2 months later - I don't have any outlook on the other. Their customer sevice is a joke. From the beginning - when I paid the shipping 2 1/2 months ago - they did not give me an address to send the glasses - I called and customer service wouldn't give it to me they argued it was in the email they sent it was not. I laughed it… Read Full Review

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★☆☆☆☆

“waiting”

Written on: 01/03/2015

trying to contact someone , call and call and no one is able to call me back. worse service ever!… Read Full Review

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★☆☆☆☆

“false repair service!!”

Written on: 21/02/2015 by Milne328 (1 review written)

This company requested payment in advance for glass return and assured they would be repair my repair order #765471 I have tried to phone and sent several emails requesting the glasses be returned they say they will get back but to date nothing not an answer--beware of this company they do not follow up or return the glasses!! … Read Full Review

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★☆☆☆☆

“Never recieved order ”

Written on: 02/02/2015 by Dulcea1976 (1 review written)

I ordered glasses over a year ago and they keep putting me off. I paid for my glasses and never recieved the glasses. They keep telling me that it is on back order or they are on thier way. Disgraceful. Nobody should order from them… Read Full Review

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★☆☆☆☆

“No well”

Written on: 20/01/2015 by aacevedo (1 review written)

I purchased a Michael Kors sunglasses that 2 months later I am still waiting for them. A bought the sunglasses on thanksgiving and I wanted them for a Christmas gift. Unfortunately, I called worried about my sunglasses because a month has passed and I didn't even receive an e-mail about shipping. So I call and no one answers. Then I leave a message and the staff gives me the news that the sunglasses I want are discontinued. I tried calling multiple times and it has been unsuccessful to get… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 07/01/2015 by Treva (1 review written)

This company took $130 of my money. The service website is generated to take your money, and the customer service staff is non existing. You send them glasses for repair, then send them money, they return glasses unrepaired and take your money. Claiming the fix was made. Do not do business with them!… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER ASSISTANCE”

Written on: 05/12/2014 by Faith64 (1 review written)

NO ONE EVER ANSWERS THE PHONE AND NO ONE EVER CALLS YOU BACK AFTER YOU WAIT FOREVER AND LEAVE YOUR MESSAGE/QUESTIONS. THE OPTICFAST ON LINE ASSISTANCE IS ALWAYS OFFLINE. THE SERVICE IS EXTREMELY SLOW RECEIVED AND CASHED MY CHECK ON 9/8/14 SHIPPING OUT ON 12/2/14 WITH STILL NO ANSWER TO MY NUMEROUS CALLS, REQUEST AND EMAILS FROM OPTIC-NOTFAST AND OPTIC-NOT CHEAP. MY GLASSES WERE TIFFANY FOR REPAIR AND RAYBAN FOR A CRACKED LENS BOTH COSTS WERE MORE THAN THE ACTUAL COMPANY'S REPAIR QUOTE!… Read Full Review

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★☆☆☆☆

“liars ”

Written on: 14/11/2014 by PatienceDodd47 (1 review written)

these guys are liars, do not buy the glasses from them. i have bought pair of glasses, they never delivered, promised me replacement, late delivery , check etc for two years and nothing happened. i am online shopper for years and have not have such experience so far. be careful when sending your credit cards to these scoundrels. milica… Read Full Review

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★☆☆☆☆

“I ordered my Daddy b sunglasses a few hundred dollars...”

Written on: 17/10/2014 by 133Shaw (1 review written)

I ordered my Daddy b sunglasses a few hundred dollars because they said that they could do a price match bad mistake I should have both them elswhere even if they cost a little bit more becase now they took my money and Never sent my glasses it has been 9 months and they just sent me an order number and Never sent my glasses yes they are quick to take your hard earned money and never send you any glasses. I just wish I had somebody to tell me this before ordering. #WARNING# DO NOT BUY FROM… Read Full Review

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★☆☆☆☆

“Been waiting nearly a year and never got my sunglasses...”

Written on: 28/09/2014 by Kenny488 (1 review written)

Been waiting nearly a year and never got my sunglasses nor a refund!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!… Read Full Review

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★☆☆☆☆

“Don't waste your money!”

Written on: 23/09/2014 by Geovanni483 (1 review written)

First I was sent the wrong frames and then was accused of trying to get a refund on frames that apparently they did not stock in the first place! So apparently I took a photo of a pair of frames I already had and tried to tell the sales representative that I received the wrong ones so I could get the right ones for free? And to top it all off the frames were dirty! Don't waste your money! Don't buy from this site! My cat could run a better business and certainly would be more honest!… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 14/09/2014 by 177Bowman (1 review written)

Do not deal with this company! They are a joke!! They have threatened to pursue civil action if I write a review about my experience with them!! I've been contacted by local police! I sent this company some Ray Ban sunglasses to have the temples repaired because they were extending farther than a 90* angle and they wouldn't stay on your head. This is my experience *Pay ~$12 initially which covers cost of shipping back *Ship sunglasses to OpticsFast *Wait about a week then receive quote via… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 04/09/2014 by cboutet11 (1 review written)

they've had my glasses for five weeks, after calling 10 times I found to get a hold of someone, that promised me promised me my glasses would be sent two weeks ago. I have since call them another 10 to 15 times, and no one answers the phone, I paid them $12 for return shipment. the post office only charged me three dollars to send it there I can't believe I'm the only one that this happened to… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 31/08/2014 by Phillip431 (1 review written)

I sent in a pair of Channel sunglasses to have repaired. It's been 5 weeks since delivery to Opticsfast. Today I asked for a status update. I was sent tracking. Unfortunately there is no record of this tracking number available. I contacted the company again and this time receive no response. Opticsfast is OpticsSLOW!… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 21/08/2014 by Alia154 (1 review written)

Had my glasses for 2 month and only fixed half of the issues. Constant emails regarding status and never would response to my questions. Left numerous phone messages and no one ever call me back. The most unprofessional customer service department that I ever had to deal with… Read Full Review

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★☆☆☆☆

“WORSE CUSTOMER SERVICE EVER!!”

Written on: 18/08/2014

I have tried calling the, emailing them and instant chat to them and nothing seems to work and I am now afraid that this company is a fraud. Very annoying especially since I gave them my credit card info to fix my glasses and have not heard back from them since. Waiting a couple of days and then I will file a complaint with my credit card company. Terrible, terrible company to deal with… Read Full Review

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★☆☆☆☆

“ARNAQUE - NE JAMAIS COMMANDER”

Written on: 10/07/2014 by laurencelou (1 review written)

J'ai passé ma commande le 22 mai 2014. J'ai reçu un e-mail m'informant de paiement refusé par ma banque et Opticsfast m'a demandé de leur envoyer une copie de ma carte bleue !!! Je n'ai pas répondu et je n'ai pas envoyé la copie demandée. 15 jours plus tard je vois qu'ils avaient prélevé les 138€ sur ma carte ! Sans autorisation, sans me prévenir !! C'est honteux. Je leur ai dit que je ne comprenais pas leur manière, mais que c'était fait alors j'attendais la livraison de mes… Read Full Review

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★☆☆☆☆

“They don't sent mt item . Dont answer my phones....”

Written on: 24/06/2014

They don't sent mt item . Dont answer my phones. They dont refund my money. … Read Full Review

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★☆☆☆☆

“worse on-line shopping experience ever”

Written on: 07/06/2014

Many attempts to reach a live representative failed. Same issue with on-line live chat. Shipping took extremely longer than promised. Sunglasses were not in thier original manufacture storage/cleaning bag and the original box not included. This is a short version of the disappointment and frustration I experienced with the purchase of the Oakley sunglasses from Optics Fast… Read Full Review

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★☆☆☆☆

“BEWARE OF THIS COMPANY!!!”

Written on: 27/05/2014 by LibbyCarver407 (1 review written)

It has been 60 days since I paid for my prescription glasses and have not received them. Each time I call to inquire...they tell me it will be at least 2 more weeks. Today I gave up believing them and have cancelled my order and disputed the charge with MasterCard. It is a shame a company will treat honest customers this way. Take my advice and do not spend your time and money with this company! Check their Better Business rating!!! … Read Full Review

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