Optics Fast Reviews - www.opticsfast.com

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★★☆☆☆
1.7 / 5
431
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Latest Reviews

★☆☆☆☆

“no glasses”

Written on: 25/06/2016 by Justiner137 (1 review written)

I sent my glasses to be repaired several months ago and still no glasses! I have e-mailed until I am blue in the face. I am told that they are in the lab. Then that they have been misplaced etc. etc, etc. They are looking for them but never seem to be able to locate them. They are expensive glasses and I really need them. They had no problem charging my credit card for over $100. I would not recommend them to anyone. Do not send your glasses here. … Read Full Review

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★★★★★

“Fantastic!”

Written on: 23/06/2016 by sanafatah (1 review written)

I experienced great communication and a wide variety of eyewear for good prices!… Read Full Review

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★☆☆☆☆

“HORRIBLE BOOTLEG SERVICE!”

Written on: 16/06/2016 by 184Sampson (1 review written)

Omg... I dont know where to start? I ordered a pair of discontinued coach sunglasses on their site, it took the order, but then days later received an email from the mysterious lady :). Saying they don't have them but could get something similar, so i called talked to an advisor... Says he had a used pair with a rx in them would have to change out the frames and i would get a discount off of them... Recently had seen some on ebay with a rx, but opted not to get because didn't want to have to… Read Full Review

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★★★★★

“Hard to find eyeframes by Vogue”

Written on: 12/06/2016

I had been searching for a year for VOGUE 2583 Eyeglasses in color 1691 . . . This color is hot pink with black polka-dots on the side of the frames. On 5/12/2016 I sent an email asking if they could get this frame only. I received a reply that they could and price matched it giving me $10 off. I placed the order on 5/13/2016. Every week I would send the person I dealt with an email just to check and see how things were going. She replied quickly the order has been placed it will be about… Read Full Review

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★★★★★

“Easy on the eyes and pocket book”

Written on: 11/06/2016 by Lesbama (1 review written)

I stumbled on this site looking for Costa sunglasses! I am so happy I did. First of all they repair broken glasses with stare of the art technology, but cost a fraction of what I am use to. The website is very friendly user, topics are in bold and you can chat with a professional customer services rep. Being myself coming from customer service to a major faux flower company that is wold wide, I know the upmost importance of having a surpurb customer service rep. After all you are the first… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 11/06/2016 by MylieOlson (1 review written)

Wonderful customer service - I had issues with USPS and the customer service dept at OpticsFast were wonderful to help me and give me a great solution. I really appreciated their fast responses and going above and beyond to help me out!… Read Full Review

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★☆☆☆☆

“OpticsFast? What a Joke!!”

Written on: 16/05/2016 by Darren107 (1 review written)

They should change their name to Optics at a snails pace. I placed my order on 4/6/2016 and it is 5/16/16 today and still no glasses. You can't talk to Customer Service by phone and chat line is always down. You can send a message, sometimes they answer sometimes they don't. Last week I got a reply that said any day now they will be back from Lab. Now it's almost a month and a half, my glasses are still not even back from lab and still have to be sent to me. I do not recommend OpticsFast if you… Read Full Review

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★★★★★

“Sunglasses FixeD”

Written on: 26/04/2016 by debweb817 (1 review written)

Fixed my sunglasses no problem. Great work very happy!!!… Read Full Review

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★★★★★

“#1 Best shopping experience”

Written on: 15/04/2016 by Caroline156 (1 review written)

I am very pleased with my purchases from this online store. Been a customer since 2012. They have the best competative prices in their market and they respond quickly to questions & any issue. It's a pleasure doing business with this company. I will remain a loyal customer & recommend this store to family members & friends. Top Qualities: Huge selection of manufacturers & services Best competitive prices Terrific customer service & communication… Read Full Review

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★★★★★

“So far ,so good”

Written on: 27/03/2016 by eatherly (1 review written)

Will be shipping broken glasses tomorrow, I'll let you know how it goes. Excellent service so far… Read Full Review

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★☆☆☆☆

“misled then sabotaged elsewhere ”

Written on: 18/03/2016 by khayes (1 review written)

I recently purchased a pair of glasses on Opticsfast.com. At first I thought "what great customer service." Then, it turned out my glasses were not available. They were on back order. Except nearly two weeks later, I'm getting emails from the sales lady, Becky, suggesting other frames. When I asked her about my back order glasses, she said she had "a feeling" the glasses were discontinued. I figured, someone somewhere has to have them so I said, cancel the order, I will try to find them… Read Full Review

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★★★★☆

“lightening speed/very helpful”

Written on: 06/03/2016 by daniga (1 review written)

Opticsfast.com was quick to the draw in my case. I had questions and they did not hesitate to answer. Very impressed… Read Full Review

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★★★★☆

“GOOD SERVICE”

Written on: 05/03/2016 by doloresyvars (1 review written)

MY REPLACEMENT GLASSES TOOK AWHILE BUT CAME THROUGH PERFECT… Read Full Review

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★★★★☆

“Recommend with resservations”

Written on: 20/02/2016 by catman218 (1 review written)

Dino and Becky were great customer service reps. It took a month to get my Kawasaki frames. Optics Fast did, however, give me the lowest price of any source. I recommend them with the caveat of being slow in delivery based on my experience… Read Full Review

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★☆☆☆☆

“A pushy Cyber-Bully; highly put off”

Written on: 10/02/2016 by KassandraKitty (1 review written)

I was originally looking for a specific style (I do not much care what the brand of the frames are), and I found several designs to my liking, but way out of the price range of what I was hoping to spend. I signed up for the email club, just in case there would be a radical discount on one of the styles that I was watching; always a good idea, right? Soon I found the style I was looking for on Zenni for about $130 less; frames and glasses as well as tint included. About an hour after looking on… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 01/02/2016 by tp2217 (1 review written)

I shipped my glasses to have the Titanium frame repaired. I sent them (signature required. I was notified by Fedx they had been delivered, two days later Optifast e-mailed me asking why I had not shipped the glasses. I responded by telling them I in fact had a signature of a person at Optifast. Two more days went by and they informed me that the glasses had arrived that day. I decided to let it go but now I was not so sure they could be trusted. After they examined the glasses they told me the… Read Full Review

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★★★★★

“Very good people”

Written on: 15/01/2016 by AmiahBarker495 (1 review written)

Very happy with the way they repaired my glasses look good and I see good now… Read Full Review

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★★★★★

“Looking for a frame, discontinued or not, the have it!”

Written on: 14/01/2016 by Lindsey420 (1 review written)

I broke my frames to my Ray Ban prescription glasses. I called the optical store where I originally purchased them and I was told that they no longer carried the frame and that they had been discontinued. I conducted an internet search and after looking at link after link, I came across OpticsFast.com and put the style number in and to my pleasant surprise, they had them and in various colors to boot. I am extremely happy with the site and I will use them for all of my frame and vision needs… Read Full Review

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★★★★★

“Optics fast is great!”

Written on: 08/01/2016 by susangray (1 review written)

Optics Fast is easy to work with and very responsive! They have assured me they can fix my Tom Ford sunglasses which is so wonderful because they are so expensive! I was very relieved that they could help me. They have communicated with me at point in the repair. I'm so excite to have my favorite sunglasses back! Thank you!… Read Full Review

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★☆☆☆☆

“These people "lost" my glasses even though the post...”

Written on: 08/01/2016 by RenfrowNYC (1 review written)

These people "lost" my glasses even though the post office has record of delivering them and they sent me a confirmation email saying they had the glasses. Becky and Dino are not to be trusted. Do not do business with them! If you don't believe me, check out the complaints against them with the BBB… Read Full Review

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