Optics Fast - www.opticsfast.com Reviews
Latest Reviews
★☆☆☆☆
“Buyers Beware!”
Written on: 15/05/2013 by mcschica (1 review written)
I purchased a pair of Maui Jim sunglasses over a month ago from this website. They arrived with scratches and were extremely loose - basically unwearable. I called and was told that the sunglasses were a display pair, but they absolutely were not advertised that way. I went back and forth with customer service so many times I can't even count. First time I contacted them they asked if I would keep them for a discount and I said I would not. Then they asked me to please sent them back... (read more)
★☆☆☆☆
“WORST ONLINE BUY”
Written on: 14/05/2013 by Ihekeju
Ordered Cazal sunglasses in November, got run around from one sales rep to another. They even insisted that the item was shipped. I produced series of e-mails which was sent back and from. After 51/2 months, I got the sunglasses 2200 PST on 5/13. Upon opening the box the screws on the glasses fell off the glasses and it was in half. I will post the picture with the email exchange, this company have zero customer service. No even an apology for 51/2 months wait time. Then they... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY, YOU WILL BE SORRY”
Written on: 10/05/2013 by ADAMTHEDUCK (1 review written)
GOT MY SUNGLASSES BACK WORSE THEN I SENT THEM IN, TOOK 4 WEEK AND NOW i HAVE TO BUY A NEW PAIR, NOT WORTH THE TROUBLE, DO NOT USE YOU HAVE BEEN WARNED... (read more)
★☆☆☆☆
“RUBBISH COMPANY”
Written on: 09/05/2013
I ordered a pair of sunglasses a month ago now. The sunglasses I ordered were discontinued recently however Opticsfast were offering them for sale. To be sure they could supply me with these I emailed over to query the availability, advising I knew this particular model was recently discontinued and therefore requesting confirmation they had these in stock abnd could supply my potential order. I got a reply from them within hours confirming they had the item in stock. Upon confirmation... (read more)
★☆☆☆☆
“Beware at all costs”
Written on: 07/05/2013
Absolute sham. Do not order from this company. They are eager to take your money but your glasses will never be shipped. After a week of waiting for my glasses that were "being processed at the vendors" I tried to cancel my order at which point the sales team were evasive and rude. Read other online reviews, you will soon see how shady this company is. The only thing I liked about this company is that they finally returned my money after several attempts to cancel my order were ignored. ... (read more)
★☆☆☆☆
“self help is Here for Optic Fast Victims”
Written on: 05/05/2013 by quest89 (1 review written)
Too late, I found out Optics Fast is not a professional repair lab as suggested by a dropdown on the website with Pictures of Work in Progress "at our lab" with a photo of a microwelder, but a one-woman show working out of her apartment near a United Parcel service store. After stalling on my inquiries as to the status of repair of the snapped post in my $300 wire Oakleys for 6 weeks (the flowchart timeline on the Eyeglass Repair Process is an outright lie, as a nest of angry hornet... (read more)
★★★★★
“One happy Guy”
Written on: 04/05/2013
Shattered my right lens on my Persol sunglasses and look around for someone to fix them. Went to Lenscrafters where I bought them. They said that they were to outdated could not get parts to fix them and they would have to make new lenses at a cost of $180.00 But they had a special on a new pair for 240.00 but I did not like the styles they had. So I left. Looked on the internet and found OpticsFast. Am I glad I did I sent it to them and just got them back in perfect shape (Like new) I... (read more)
★☆☆☆☆
“Rip OFF”
Written on: 04/05/2013
sent Tom Ford Sunglasses to have lenses replaced they replaced them without Tom Ford lenses and charged double had to get ahold of the better business bureau to get them sent to me because they took so long! I'm getting hold of the BBB again and tell them to get my money back! The company is a rip off!!!! Don't use them!!! (read more)
★☆☆☆☆
“Misinformation by their repair center!”
Written on: 03/05/2013 by daddyos1956 (1 review written)
Recently sent 2 pair of my Ray Band sunglasses to this site. Was told on the phone that my shades would be fixed with ORIGINAL lenses with the logo...they were sent back with plastic lenses and no logos! They misled me and charged me almost $275.00 for the work. Never believe what a salesperson says on the phone from this business. They did rebate me $114.95 after 2 days of complaining. I now have to ship my glasses again to Ray Band and have the glass lenses put in my aviators and the dark... (read more)
★★★★★
“Great, fast service!”
Written on: 01/05/2013 by coconnor09 (1 review written)
I was very happy with my sunglasses after they were repaired by OpticsFast. This company was also good about sending them back to me in a reasonable amount of time. I was also impressed with the way OpticsFast communicated with me to keep me informed about the status of my order. (read more)
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Showing 1 - 10 of 302 Reviews
★★★★☆
“The real deal!”
Written on: 01/05/2013
My Tiffany sunglasses are gorgeous. It is exactly what I ordered. Though it took a little longer than expected I was patient and I just love them. I saved over $100.00 from the store price. I will definitely order from this company again. (read more)
★☆☆☆☆
“Never shop on Opticsfast”
Written on: 29/04/2013 by fx75003paris (1 review written)
I purchased Olivers People sunglasses from Opticsfast the 5th of April. I still haven't received anything from them. I contacted their customer service many times via email or via the chat. They always try to give you a reason why they haven't sent the sunglasses. I am quite upset about this issue as I am French and I don't know what to do if I will not receive anything from them. One thing is sure is that I paid for something "virtual" until now. (read more)
★☆☆☆☆
“Terrible”
Written on: 27/04/2013
Do not trust this company! I paid $20 to send in a pair of Versace sunglasses to be refurbished 2 1/2 months ago and I am still waiting for an estimate. I have emailed them and got a couple of responses saying they had their system crash and were doing their best to get me an estimate. Now they won't even respond to my emails and so I have resorted to phone calls. No calls back from that either. I would warn anyone who is thinking of using this company to think again. It's not worth the... (read more)
★★★★★
“excellent quality and service”
Written on: 27/04/2013
i will buy all my glasses from them (read more)
★☆☆☆☆
“WORST SERVICE EVER”
Written on: 26/04/2013
Staff is completely rude. They will just steal your money. Never got my glasses. STAY AWAY!!!! (read more)
★☆☆☆☆
“DO NOT ORDER FROM THIS COMPANY!!!”
Written on: 24/04/2013 by MizCandy
Your service sucks donkey balls!!!! For a simple repair of replacing the framing. I sent them to you in January and it's now April and you still have not repaired them, told me that you can't repair them and they have yet to be sent back to me. Your website is a total FAKE!!!! Your company should be put out of business for lying to the public about what you can provide for services!!!! And I have to pay you for the shipping??/ Your company is a JOKE!!! But NO ONE is laughing except you all... (read more)
★★★★★
“Maui Jim Banyan Replacement”
Written on: 23/04/2013 by srfrancis (1 review written)
I sent in a pair of Maui Jim sunglasses for repair. They could not fix them (too badly damaged, not their fault) but instead they gave me a great deal on a replacement. All things considered, I'm more happy with the new replacement (at a greatly reduced price) than the old retread I had hoped for. OpticsFast did more than try and sell me something, they gave me what I was really looking for! Bravo!! (read more)
★☆☆☆☆
“Bad bad company”
Written on: 21/04/2013
This company is bad. They take your money. Don't tell miss lead you. The BBB give them a F. I would not do business itch them unless you want to lose your money. The should be out of business. I don't even want to give them even one star (read more)
★☆☆☆☆
“Extremely poor service”
Written on: 19/04/2013 by maillancs
Extremely poor service! I have been waiting for an order to be shipped for more than a month and a half, and I am still waiting! I have been given the shipment dates extremely many times, and every time the opticsfast.com team found a reason not to ship the item! They have already 2 times offered me to choose the other frame because apparently everytime I choose the frame it appears to be unavalable, despite the fact that on the website it is advertised as available. It has been already a... (read more)
★☆☆☆☆
“Worst site ever.”
Written on: 16/04/2013
This might be the worst site to buy discount sunglasses not only do the not have a live stock but they have to wait to get the glasses which take typically a couple weeks get the glasses fr some vendor in china and then send it out to the customer. Which you've already waited a month to get sunglasses that are 20 dollars off. Sad and now they hide everything from hidden fees to true testimonies like me and others. I don't care if nobody reads my post I just want someone to read how sadly you... (read more)
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Showing 11 - 20 of 302 Reviews
★☆☆☆☆
“Worst company ever”
Written on: 16/04/2013 by CNichols
I sent two pair of RayBans to have bi-focal lenses made. I was billed $200 and received the glasses a month later. The lens were single vision with no correction. I called and was told to return them. About a month later I received multiple calls from OpticsFast telling me I had made the mistake and would have to pay an additional $100. Smell a rip off? I was told that a +2.50 bifocal correction wasn't a real correction even though I was looking at my prescription and their on website... (read more)
★☆☆☆☆
“Liar Liar Liar”
Written on: 14/04/2013
I have ordered i pair of sunglasses which they said they have stock. After placing order and get my credit card information, they said there is no stock and force me to get another color combination that i don't like. I insist to cancel the order but they just don't want to do it. It's 2 weeks already and see how much time i have to waste on this. (read more)
★☆☆☆☆
“terrible”
Written on: 08/04/2013 by kruddles (1 review written)
email operator quoted $40-$60 to fix my sunglasses, ended up being $95 for the repair, i paid $100 for the glasses brand new, no thank you. Taking my business elsewhere, and would never recommend this terrible service. Avoid Opticsfast, there are other options. (read more)
★☆☆☆☆
“Glasses not wearable”
Written on: 07/04/2013
Sent my Kate spade sunglasses to them for a simple screw repair in the earpiece. Price was excessive ($50). Whey they returned, one of the lenses were out and the frames had been bent so it could not be popped back in. I contacted customer service and was told they could not help but to e-mail my problem to them. I did this twice but have not heard a word from the company. They have my money and I have a pair of sunglasses I cannot wear! I would not recommend this company. Big scam! (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 06/04/2013
Sent in a pair of nice sunglass frames to get plain lenses put in since the prescription was no longer good (The old lenses were pristine) They came back with the same not valid prescription. I have two pairs of useless lenses for my nice frames. They said it was my fault and wanted to charge me again. No way I'd waste my money AGAIN! (read more)
★☆☆☆☆
“Run Away Now”
Written on: 02/04/2013 by JimmyCassanova
Do not buy anything from them. I have been getting the run around for weeks. They wont provide any updates. I should have checked here before ordering. (read more)
★☆☆☆☆
“OpticsFast is a Horrible Company!! ”
Written on: 01/04/2013
This company has the worst business practice and customer service of any company I have had the displeasure of dealing with. [name removed], a representative of optics fast, refused to refund my money when I cancelled my order because the glasses I wanted were on back order and it was going to be weeks before they could be shipped. I was not told this up front and could not wait weeks for a pair of eyeglasses. Please do not consider buying glasses from this horrible company. (read more)
★☆☆☆☆
“Sent 4 pairs of glasses for repair which they assured...”
Written on: 29/03/2013 by joey88
Sent 4 pairs of glasses for repair which they assured me were 95% certain they could fix, as stated on their website. 2 were missing swarovski crystals and 2 needed their arms attached (no big deal you would think). I didn't even get a confirmation that they received them so I called them and they told me to "bare with them as their system had crashes, and that they would get back to me shortly". 2 weeks after I had sent a follow up e-mail their reply was "sorry we cannot repair it". It?... (read more)
★☆☆☆☆
“15 Weeks and I still didn't receive my...”
Written on: 29/03/2013
I purchased glasses that were back ordered. They said they would ship a similar color. None of this happened. 15 weeks later I asked for a refund and they want 20% of the cost. I understand if I cancelled the order, but them not having the glasses is not my fault. They have been very difficult to contact and unflexible. Poor customer service. Never buy glasses from this place. (read more)
★☆☆☆☆
“Lies and worst customer service”
Written on: 26/03/2013
I ordered a pair of sunglasses on the 8th of the month. I emailed the sales department to confirm the order would be received by the 20th. I was guaranteed that the order would ship out in 72 hours. As of he 18th of the month, my order has yet to ship. Every time I call, I receive a different excuse. I have researched the company on the internet and find much more of the same from others. I should've done my homework first. It was not worth saving $30 bucks. TERRIBLE COMPANY! (read more)
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Showing 21 - 30 of 302 Reviews
★☆☆☆☆
“THE WORST COSTUMER SERVICE!!!!!!!!”
Written on: 25/03/2013 by DANIELA98 (1 review written)
i ordered a pair of EYEGLASSES, IT'S been 3 weeks NOW, i HAVEN'T received ANYTHING. when i try to cancel because they dont have the ITEM, they say they charge me 20% OFF, of my MONEY......WHAT a way to make MONEY......I will make a police REPORT. i will report to better business BUREAU, and get a LAWYER. this company should not be in business (read more)
★☆☆☆☆
“will not order from these people again”
Written on: 25/03/2013 by deewill
ok this is the deal!!! i ordered a pair of rayban sunglasses. I was told after calling and recalling about 5 times and the phone kept disconnecting from their end----- finally was told the frames are in stock. The money was sent to their company and then it was told to me after having to get incontact with the company again!!!! note I am doing all the contacting ---If I didnt inquire I wouldnt have known that they frames are no longer available since the ones that they sent were damaged... (read more)
★☆☆☆☆
“WORST COMPANY EVER!”
Written on: 24/03/2013
I made a purchase through the company about a month ago. For the past month no one at the company can give me an update on my order. I have been requesting a tracking order for two weeks. Each time I call or email they say the tracking number is unavaible but guarantee me a date of deliver. The date of deliveries promised by them have long since passed. They keep using excuse or excuse not to let me speak to a manager or supervisor. They have taken $150.00 of my money and have given nothing... (read more)
★☆☆☆☆
“DON'T TRUST THEM!”
Written on: 23/03/2013
OpticsFast is the WORST company I have EVER dealt with & I am not exaggerating! I ordered Bvlgari sunglasses back in November and received them in an ugly cheap, damaged case. They were suppose to come in a beautiful Bvlgari case which is part of the lure of paying $300 for the glasses. When I complained, the company blamed it on their vender & told me they would address it. I finally received the new case at the end of December but since I was traveling for the holidays, didn't open the box... (read more)
★☆☆☆☆
“Where are my glasses?”
Written on: 22/03/2013 by slimm (1 review written)
Sent my beautiful Armani sunglasses in for repair with payment for return postage. Received a reply that they cannot be repaired. I answered their e-mail to please send my glasses back to me on February 15. It is now March 22 and WHERE ARE MY GLASSES? Called their customer service dept today and they still have them. It takes over a month to return a pair of glasses? Are you kidding me? Won't be using this site ever again. (read more)
★☆☆☆☆
“Very Slow service”
Written on: 21/03/2013 by 3DoorsDown
I called customer service for an update on my order only to be advised that there was a delay from the manufacturer 6 days after I placed my order. It's been 12 days and still no status update on my order. (read more)
★☆☆☆☆
“Worst company ever”
Written on: 21/03/2013
poor craftmanship took 2x to get it right took 3 months to make and deliver (read more)
★★☆☆☆
“Should change the name to Optics-SLOW!”
Written on: 19/03/2013
I haven't received my glasses, yet, so I cannot not give a review for the quality of repair.....BUT!....the customer service has been a big concern for me...I delivered the glasses to their door on the 22nd of the month, and today is the next month on the 19th, and I finally got someone in customer service chat room to tell me my glasses will be done this week.....it is Tuesday. Supposedly, a lab person is going to call me.....today. I had asked initially that scratch coat protection be... (read more)
★☆☆☆☆
“Are you kidding me???”
Written on: 16/03/2013 by diorgurl (1 review written)
How are these people still a business??? AWFUL CUSTOMER SERVICE, I MEAN AWFUL!! They do NOT price match like they say unless they agree they can sell it for that price. (read more)
★☆☆☆☆
“WORST. EXPERIENCE. EVER. ”
Written on: 16/03/2013 by BEWAREofOPTICSFAST (1 review written)
My experience with Optics Fast is literally the worst experience I've ever had shopping. That goes for online or in a retail store. I ordered my glasses on a Sunday and paid for overnight shipping and it is now the following Saturday and I still do not have my glasses. I called the toll free # to check on my order mid-week and was on hold for 30+ minutes before deciding to hang up. I decided to use the "Online Chat" tool which wasn't any more effective. "Jackie Z." who is probably paid... (read more)
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Showing 31 - 40 of 302 Reviews
★☆☆☆☆
“the absolute worst customer service ever”
Written on: 15/03/2013 by risha494 (1 review written)
i sent my ray bans in for repair and rec them back not fixed..sent them back at my expense never rec a rma number from the representitive...emailed them in november requesting full refund..never heard anything..called today and was treated very bad..what ever happened to old fashion customer satisfaction...its really pathetic companies like this exist...i could have bought a brand new pair for 130.00..well live and learn..im in the retail business and i would be out of business if i treated... (read more)
★☆☆☆☆
“Poor quality company”
Written on: 15/03/2013
Worst customer service I've EVER gotten! I hope I still have time to cancel my order and don't waist any more time on this purchase. I'm very disappointed! (read more)
★☆☆☆☆
“Does not communicate with email, chat or phone!!”
Written on: 15/03/2013
I sent in glasses 4 weeks ago. Tried to call to confirm that they received the glasses, called during office hours -answering machine and noone calls back..tried to go on chat..some one comes into the chatroom but does not answer question. They say hello and ten minutes later hello again. Does not answer email. (read more)
★☆☆☆☆
“Rubbish customer service”
Written on: 15/03/2013
I placed an order on 12th January and to day (first of Feb) still haven't received it, I only get generic email replies and that's only when I email to find out the status, took over a week to tell me the frames had to be ordered and only after I enquired if they had been shipped yet. If it wasn't for the fact that I lost my beloved sunglasses and this is the only site I could find that does the same pair (as they are 7 years old) then I would have given up and cancelled the order by now. ... (read more)
★☆☆☆☆
“BAD BAD BAD”
Written on: 14/03/2013
DO NOT USE THIS PLACE - over priced, poor customer service, takes forever. I was told the process would take about a week after they received my sunglasses which I sent in to replace/repair a lense. I was told an estimate would be sent with 2 business days - After multiple calls to customer service I got a response 10 days after they received them and the estimate was more than I spent on them brand new. Further the repairs were to take almost another 10 days and shipping another 3 ontop -... (read more)
★☆☆☆☆
“THIRD PARTY VENDORS!”
Written on: 14/03/2013
STAY AWAY FORM OPTICSFAST.COM! On 1/19/13 I ordered sunglasses and shortly threafter, [name removed] of Opticsfast indicated that the sunglasses would be out for delivery within 72 hours as of purchase date 1/19/13. I called Wednesday 1/23, Thursday 1/24, and Friday 1/25/13 and still no confirmation for delivery of sunglasses. I sent emails, made numerous phone calls, and have been hung up more times than I wish to recall. I have been given the run-around and have been treated as if I... (read more)
★☆☆☆☆
“Never Again.”
Written on: 13/03/2013 by wjtap
Opticsfast received my glasses, according to UPS on Feb. 2nd. Opticsfast notified me they received my glasses on Feb. 7th. They gave me a repair quote on Feb. 15th. I paid that day. I never heard anything again and received my glasses on March 4th. The repair was disgusting; the welded portion didn't match up and I was unable to close the temple piece to fit in my glasses case without the risk of snapping it off. If you like to be on hold, their customer service it stellar! Try live chat -... (read more)
★★★★★
“Hayley”
Written on: 12/03/2013
My glasses arrived today,they are brand new again.They were brought for me by someone special,i was unable to wear them because the lens had been badly scratched,today they arrived all fixed and as beautiful as the first day i got them,thankyou from a very happy customer. (read more)
★☆☆☆☆
“ripoffreport”
Written on: 08/03/2013 by jacson5wheeler5 (1 review written)
I considered using this company, but after I read their reviews on ripoffrepart, I will not not subject myself to the abuse that optics fast is known for. (read more)
★☆☆☆☆
“Took Forever!! Repair was awful”
Written on: 06/03/2013 by WhatAWasteofMoney
My glasses had a broken bow and a partially missing hose piece. Optics Fast (from now on know as Optics Forever) took forever, I believe that the didn't even start the repair until I started calling and instant messaging to find out what was going on. However, they certainly were fast when it came to charging my card. When we finally got the glasses back the nose piece was untouched and the repair on the bow appeared to have been done by a someone who had no idea what they were doing. ... (read more)
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Showing 41 - 50 of 302 Reviews
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Jacson5Wheeler5's Response to jacson5wheeler5's Review
Written on: 09/03/2013
i misspelled ripoffreport in the body of my review, please correct.
thank you,
jacson5wheeler5