Optical Express - www.opticalexpress.co.uk Review

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★★★☆☆

2.7 / 5

From 39 reviews

43.6% of users recommend this

Customer Service
Quality of website
Value For Money

Guest's review of Optical Express - www.opticalexpress.co.uk

★☆☆☆☆

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“laser surgery”

Written on: 02/12/2012

Be very careful about paying for surgery upfront Optical express are very quick to take your money and say you compatible to get your money.I was then told im not compatible.I have been told it can take up 28 days.They wont do it in store.VERY important do not pay the full amount upfront just to be safe.

Goods purchased & cost

Opticalexpress's Comment

Written on: 06/12/2012

Hi,

Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.

As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

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