Avoid St Albans for laser tests

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499MacKinnon's review of Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

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“Avoid St Albans for laser tests”

Written on: 26/08/2014 by 499MacKinnon (1 review written)

I would avoid here at all costs for a laser eye assessment, they don't have all the equipment to test your eyes, I was told I was suitable, made the big decision to go ahead (and paid) - only then to be told by the surgeon on the day of surgery that I couldn't be treated. Avoid and go where you can have all tests done - and then use that info to make a decision

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Opticalexpress's Comment

Written on: 10/09/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

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Karenw333's Comment

Written on: 11/09/2014

Thank you,

I've sent an email to you. I think you need a wider review of your sales tactics though. I think they say anything to get you in, without full medical tests or information. That's just unfair. Hopefully people reading this can have info I didn't have. This is a big medical procedure after all.

Also being told I may have to wait 28 days for a refund after Optical Express failed on service was pretty shocking, I think through my daily calls I was able to secure my money back within that timeframe. Not sure how long others have to wait through no fault of their own. Before I booked your people were always on the phone - when I needed a refund no one from there was ever available to speak to.

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