Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk Review

WASTED JOURNEY

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JEANNNN's review of Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

★☆☆☆☆

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“WASTED JOURNEY”

Written on: 13/06/2012 by JEANNNN (1 review written)

Visited the Trafford Centre in Manchester last night with my son and had a wasted trip! My son has his glasses with them so they knew his prescription and after seeing a consultant was told that he could not have laser treatment because he was longsighted!!
Why, when he did their online test did it say 'You are suitable'????
It took two hours to get there, time off work and a child to get minded...not happy!

Goods purchased & cost

Opticalexpress's Response to JEANNNN's Review

Written on: 13/06/2012

Hi Jeannnn,

Thanks for your feedback.

Laser eye surgery can treat a very high degree of short sightedness, long sightedness and astigmatism. But everyone’s eyes are unique. Our online suitability test is able to check overall suitability based on the basic information provided. However, we need to conduct more in-depth tests to check suitability for corrective laser eye surgery based on the individual needs of the patient and this is assessed during a free consultation at one of our clinics.

I am very sorry to hear that your son was unable to proceed with treatment. If I can be of any further assistance, please do not hesitate to contact me at customerfeedback@opticalexpress.com

Thanks.

Sandra
(OE Customer Services)

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