Good job

★★★☆☆
3.1 / 5
51.5% of users recommend this
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doubletrouble1's review of Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

★★★★★

“Good job”

Written on: 22/02/2012 by doubletrouble1

I had LASIK Wavefront at Nottingham day before yesterday. Though I could have had £395 per eye + £300 discount I opted for wavefront as I did not want to take any chances with my eyes. I must say I could not fault anyone on the day. I had reservation having procedure done at a high street but I am glad I did it. The procedure was absolutely painless and was over in less than 5 minutes for both eyes (that's what I thought). I did not notice much of difference at that time as my prescription was not much (-1 and -1.5 with astigmatism). Once the anaesthetic started wearing off ie within an hour I started with awful awful discomfort, watering- tried sleeping but couldn't. At point regretting what I had done. Anyway by evening I was back in form. 48 hrs post op I have minimal discomfort with slight haze which I have told should improve.I have resumed night driving with no problems.

I must add I found the optometrist that I saw yesterday at follow up very rude. He did not really answer my questions- "Nothing has changed, all the advice you have been given still remain the same. I can only advice you. You can do whatever you like when you walk out of this door"- strange! Glad he wasn't my surgeon and hopefully will never see him again.

Overall, a good experience.

  • £1400

    Goods purchased & cost

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Opticalexpress's Response to doubletrouble1's Review

Written on: 22/02/2012

Hi doubletrouble1,

Thank you for posting your feedback. We’re glad to hear that your experience overall was very positive. However, we're very sorry to hear you were unhappy with the service you received from our optometrist yesterday.

We would appreciate if you could get in touch with us at customerservices@opticalexpress.com in order that we investigate the matter further and resolve your issues.

Thanks,

Sandra
(OE Customer Services)

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