Experience so far.

“Experience so far.”

Written on: 20/08/2012 by IanShrewsbury (1 review written)

Ok so I thought I would check out whether I was suitable for lazer eye surgery and clicked the button on the email, within a few hours the phone rang and I was offered an apointment at my local branch, great 12:30 so I could fit it in in my lunch break (almost) then shortly before my appointment time I had a voicemail asking to confirm that I was available, I rang the local branch to confirm only to be told that they had double booked and that I would have to wait a couple of hours while the other person was seen, Slightly annoyed I re-arranged the appointment(and lift as you can't drive for an hour or so) and went for my consultation on anouther day.
Well congratulations I am suitable, so I booked my surgery for the 21st August (tomorrow) at 2:30, 2 days leave booked for me and my other half so she can drive me back.
Recieved an email yesterday (Sun 19th)telling me what I should do to prepare and a link to a map so I can find my way and a "see you there".
Came back from lunch today at around 1:45 to find a voicemale from the local optical express saying that I need some more tests before they will carryout surgery and the surgery has been cancelled tomorrow.
So let me see Optical express have carried out millions of procedures yet they don't look at the patients notes utill the day before, I'ts ok for them to give me 25 hours notice but they want 72 hous notice from me.
It's too late for me to cancel my leave and I can't get in touch with my partner to let her know so that she can cancel hers.
I must say that the staff at the local office were very good and I believe that the problems lie with a central office.
The experience so far shows a distinct lack of proffesionalism which makes me wonder whether I want to continue with them or try elswhere as I am now out of pocket and have lost 2 days leave.