Optical Express Laser Eye Clinics - www.opticalexpress.co.uk Review

Brilliant surgery - terrible customer services

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★★★☆☆

3.2 / 5

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51.3% of users recommend this

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Medjesy's review of Optical Express Laser Eye Clinics - www.opticalexpress.co.uk

★☆☆☆☆

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“Brilliant surgery - terrible customer services”

Written on: 17/08/2012 by Medjesy

A friend recommended Optical Express laser eye surgery through the Ambassador money back vouchers (£150 cheque to her and £150 off my procedure). So I went for a free consultation at the Leeds branch.

The surgery was great and the fast healing and perfect eyesight was amazing.

The reason I wouldn't recommend Optical Express services to anyone is they didn't honour the money back voucher. Customers services in Leeds and head office have been rude, unhelpful and have ignored all letters.

10/10 for the surgical team but customer services should be ashamed of themselves - they turned what should have been a great experience for me to shout about into a frustrating and stressful time. This matter still hasn't been resolved and I will not be recommending Optical Express until it is!

Laser Eye Surgery

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Opticalexpress's Response to Medjesy's Review

Written on: 17/08/2012

Hi Medjesy,

I’m glad to hear that you are so delighted with your laser eye surgery. Its great to hear such great feedback with regards to your surgical experience. I’m disappointed to hear your experience of our Ambassador Programme .

We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians. Please email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

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Chloe77's Response to Medjesy's Review

Written on: 20/08/2012

Hi
I too have some £150.00 money off vouchers which I can send you out in the post. Please contact me at Brim008@hotmail.co.uk. Myself and my husband both had our eyes lasered earlier this year and are very pleased with the results

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