Written on: 24/02/2012 by S.Flint
It’s a big thing to most to undertake laser eye surgery so when you decided to go for it you should expect some decent customer service. (Especially after all the numerous sales calls to ensure you attend the consultation). The first visit was cancelled by themselves and on the second, after 30 minutes of waiting I was finally seen and have no complaint about that part of the consultation, I was then informed that the consultation could not be completed as one of the staff had to leave. I was then directed to a computer to fill in yet another form. The computer went down three parts of the way through. I could not find anyone to assist as it appeared all had gone home for the evening. I was left alone to my own devices, the place was empty, nothing to do but shrug ones shoulders and find your way out. Do Optical Express realise that it also cost the customer money in lost work hours plus travel expenses to attend. If you are treated like this on a consultation I would hate to think what would happen if you were the last one of the day undergoing surgery. Sorry but I have decided to take my business to someone who cares. (Even the customer service who promised to phone back did not have the courtesy to do so, I had to phone them back).
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