Written on: 20/01/2012 by ajwhite7 (1 review written)
This is the fourth order I have placed with Metsuki, which in itself speaks volumes, although the first time I have taken time to give them a review.
My first order was for 2 pair of Paul Smith glasses, complete with prescription lenses and in total they came to less than what a single pair would cost at a ‘High Street’ optometrist. The website was extremely easy to use and whilst one of the pairs of glasses I originally chose were out of stock, I promptly received a call first thing on the Monday morning (order placed Saturday afternoon), explaining the situation and offering an apology and a satisfactory solution.
The glasses arrived within the week, extremely well packaged and I was thoroughly satisfied with them and the overall service received.
Since my first order I have had a number of glasses re-glazed, including sunglasses and again the quality and standard of service was great. I wasn’t particularly au fait with having sunglasses re-glazed and exactly what I would need, however after a quick call to customer services, this was soon explained and cleared up.
I would certainly recommend Metsuki to anyone looking for an online optician and it’s safe to say that the service and quality of product I received after my first order made me come back and they now have a customer for life or until I go completely blind!
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