GlassesExperts.co.uk Reviews - www.glassesexperts.co.uk

★★★★☆
4.2 / 5
78% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Where's my Refund !”

Written on: 03/09/2014 by Collinsyq19 (1 review written)

I ordered a pair of glasses from their range, in a large size,138mm across. The glasses I received would not fit my 8 year old Granddaughter. I sent a photo with my Boots 138mm glasses & theirs to show the huge difference in size between the two pairs. Glasses Experts.co asked me to send them back to be" examined in their Lab" & after a couple of weeks agreed to refund me in full. I'M STILL TRYING TO GET THROUGH TO THEM !!! Weeks & Weeks Later, No refund .No contact. Try someone else who… Read Full Review

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★★★★★

“Great company! Efficient and courteous. Beautiful frames.”

Written on: 20/08/2014 by smCalhoun82 (1 review written)

I was a little anxious about ordering eyeglass frames online from this company b/c I saw some negative reviews, in addition to positive ones. I checked out other online eyeglass sites though and saw similar wildly conflicting reviews, so I just decided to take a chance. I figured there can be bogus reviews, both good and bad, on the internet, so how do you know for sure? I originally ordered 4 pairs of eyeglass frames from glassesexperts.co.uk, but was able to cancel 2 of them before my order… Read Full Review

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★★★★★

“Fab highly recommend”

Written on: 20/08/2014 by Dejaj162 (1 review written)

I got some amazing glasses on the internet because I couldn't find them anywhere was. I found them on glassesexperts, I took the chance and ordered them with out trying them on. What more can I say than I love them… Read Full Review

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★★★★★

“Excellent customer service and great product”

Written on: 13/08/2014 by AllanGoodman (1 review written)

I recently ordered two pairs of reading glasses, both pairs were as described and good quality. My only issue was that one of the glasses cases was in poor condition when I received it (the inner lining was distorted and detached from the outer case). I emailed glassesexperts customer services, they apologized and sent a replacement immediately. I experienced a very good standard of service throughout the process and would use them again without hesitation… Read Full Review

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★★★★★

“Easy, quick, reliable and great value for money”

Written on: 13/08/2014 by KoltenJones109 (1 review written)

Required my first ever prescription for some driving glasses. Online ordering and payment was straight forward and prices (including lens coatings etc.) were excellent. Constantly kept informed regarding the status of my order and once dispatched arrived promptly and in the allotted delivery time window. Would highly recommend… Read Full Review

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★★★★★

“Great customer service and good promo codes”

Written on: 12/08/2014 by Jenkins484 (1 review written)

My glasses arrived in just over 6 days. I had a chat with a representative when ordering the glasses as well as receiving a friendly follow up text before they were shipped - both were very helpful and professional. My glasses arrived in perfect condition and I could not be happier with both my purchase and experience with glassesexperts… Read Full Review

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★★★★★

“Another great buy!”

Written on: 12/08/2014 by Kailyns1960 (1 review written)

Just to test out a prescription I decided to buy 2 pairs of glasses in the £18 range and I must say that they look great. Have been using them for several weeks now and still very please with them. This was not the first time I purchased glasses from exclusiveyes neither will it be the last. Very good company to do business with, helpful and responsive staff, quick delivery and excellent prices… Read Full Review

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★★★★★

“My parents are happy”

Written on: 12/08/2014 by Abbied350 (1 review written)

After ordering four pairs of glasses for my parents for ridiculously cheap, I was skeptical. Plus, I've worn glasses all my life, so I know how expensive buying glasses at the optometrist can be. This place proved me wrong, they have great customer service and dirt cheap prices. This will be the only place I buy glasses from from now on… Read Full Review

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★★★★★

“Ich werde wieder bei Ihnen kaufen.”

Written on: 12/08/2014 by Benc7 (1 review written)

Ich für eine Brille im letzten Jahr und die Gläser erhielt ich wurden beim Transport beschädigt bestellt hatte, sie umgehend ersetzt die gleichen, so dieses Mal legte ich einen weiteren Auftrag für ein Paar Prada während Weihnachten und war sehr beeindruckt von der Qualität der Gläser. Die regelmäßige Aktualisierung Text war einfach perfektes Beispiel für einen Wert hinzufügen Service. Ich werde wieder von ihnen zu kaufen geben, die Qualität der Waren und den Preis, den ich bezahlt. … Read Full Review

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★★★★★

“1st class service and unbeatable price.”

Written on: 08/08/2014 by McMahanfq200 (1 review written)

I was looking around for some new prescription sunglasses for my holidays and after searching and pricing up for a while I found glasseseexperts.co.uk. I found their prices very competitive and the site very easy to get around. I really struggled to find frames that I liked though (I am very choosy). I then discovered that they re-glaze. So I sent off a designer frame I never wore to have them re-glazed as prescription sun glasses. The cost of the re-glaze was very low and the service was… Read Full Review

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★★★★★

“Simple, quick, and inexpensive.”

Written on: 08/08/2014 by 435Kidd (1 review written)

Never realised how good value it was if you ordered glasses online. Glasses Expets just put in your prescription choose your frames & lense package & away you go. Always had swift delivery for each order. I have bought 3 pairs of new pairs of specs for what 1 x pairs would cost in a high street opticians. Some of these are designer brands as well. I know I hear you cry your opinion in 1 sentence says 3 pairs, yep I ordered 1 pair from another online supplier, never again, bad experience. I will… Read Full Review

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★★★★★

“Will buy gain”

Written on: 02/08/2014 by Mtravisre (1 review written)

I am happy that I tried Glassesexperts.co.uk, the product is good and the quality for the price I paid is outstanding. The customer support is help full and can guide you if you if you are new to buying glasses online. The price is fairly cheap compared to other website… Read Full Review

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★★★★★

“Flawless from start to finish.”

Written on: 29/07/2014 by Heathern249 (1 review written)

My glasses arrived quickly. I love them. Customer service were quick and efficient to answer my questions. I've bought 4 pairs of glasses over the past year and wouldn't buy them from anywhere else. Have recommended them to all my friends. Thank you… Read Full Review

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★★★★★

“Easy to use and great prices”

Written on: 28/07/2014 by vicci27 (1 review written)

It is fantastic website to buy glasses, I have been buying glasses from the high street for years only to realize how much more I could have saved had bought them online. I am completely satisfied with my purchase and I would hight recomned buying glasses online as it is not that difficult as it seems. This website is easy to use and clearly gives the product details, so no surprise when you get the glasses… Read Full Review

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★★☆☆☆

“I did get the glasses in the end”

Written on: 14/04/2014

I posted 2 pairs of frames to glasses experts before reading this page, and got very panicky after getting through these reviews! I agree with the other reviewers that the communication is pretty poor. They don't answer the phone, and you get a horrid "thank you for calling glasses experts" message looped when you call them. I sent quite a few emails, some were replied to, others not. I asked if they had received the frames 1 week after I posted them first class, the reply I got basically said… Read Full Review

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★☆☆☆☆

“DON'T USE THEM!”

Written on: 02/01/2014 by blindasabat (1 review written)

Ordered glasses from them in early November '13 through PayPal (fortunately). To cut a long story short I had three emails and a 'phone call in response to my complaints about non-delivery and had different excuses and promises each time. Eventually got a refund from PayPal after Xmas. This company should be hounded off the internet as they are a complete waste of time and effort. Be warned… Read Full Review

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★★★★★

“Pleasantly Suprised”

Written on: 29/04/2013 by Casser (1 review written)

Having placed an order with who I thought was Glasses Direct but in fact I had ordered from Glasses Experts,I was gutted to read the reviews on here about Glasses Expert, so didn't hold out much hope with my order. In fact I have got to say it was a first class service from begining to end. They kept me informed by text & email every step of the way. I placed my order 16th April 2013 & took receipt of my new rimless driving glasses today 29th April. My last text message from them I received… Read Full Review

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★☆☆☆☆

“Worst Online Optician I've dealt with!”

Written on: 16/01/2012 by sarahrb8 (1 review written)

I ordered some prescription glasses from them, put in my prescription - correctly - and waited for them. I've ordered glasses online 11 times now using various companies and the glasses have always arrived within 2 weeks. This site quoted around 5 days to dispatch but up to 28 in certain cases. Mine took 36 days to arrive. When they finally did, I couldn't even see out of them properly! I contacted them, they refused to accept any blame. Claimed the glasses had passed quality control checks… Read Full Review

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