Eyewearbrands Reviews - www.eyewearbrands.com

★★★★☆
4.3 / 5
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Excellent service.”

Written on: 22/12/2014 by Middlejenny (1 review written)

Excellent service from start to finish, not that it took long, glasses ordered 11am Friday and received next morning! Had exactly the frames I was looking for and less than half the price quoted from High St opticians for same frames and lenses. Very pleased, cannot fault any of the process at all. Will use again and recommend… Read Full Review

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★☆☆☆☆

“worst ever”

Written on: 05/12/2014 by Kochul105 (1 review written)

Three times I have ordered the same pair of glasses, and not one of them did I recieve what i ordered. A couple of weeks after the orders were placed I contacted their customer service, and al three times i was told that the frame were out of stock for eight more weeks - without even noticing me… Read Full Review

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★☆☆☆☆

“not reliable”

Written on: 16/11/2014 by 130McDowell (1 review written)

Re:Eyewearbrands: I ordered 3 glasses frames, and paid a sum of money via paypal thankfully - but only to find weeks later that no product arrived. Having contacted the company I did receive a reply, suggesting that my order could not be found; next it was found but could not be processed as my order was considered a large order ( 3 frames)!!! I would have to say that the email response seemed unprofessional and was signed off as would be by someone who knew you ( as if trying to be oddly… Read Full Review

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★★★★★

“Quick delivery and glazing”

Written on: 23/10/2014 by VictorCrowley217 (1 review written)

Great quality, they informed me I would be waiting 6 weeks for my police glasses, and they arrived in 3 weeks, this is my 2nd pair from this company and I will certainly use them next time. Great great great… Read Full Review

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★★★★★

“I was aprehansive”

Written on: 20/10/2014 by mcEgan149 (1 review written)

Staff fully understood requirements - polite when called - I will certainly be ordering more - very well priced. My bifocal requirements were understood and requests carried out. Superb… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 27/09/2014 by Kelleherag51 (1 review written)

I ordered a pair of glasses and a pair of sunglasses costing £180 in total. The ordering process was simple and the range was good. After a few days the status of my order was changed to processing and lenses had been aquired. I kept checking in the following weeks but no other status updates came. After 13 working days (3 working days over the maximum delivery period) I emailed customer service to see what was happening with my order and got no reply. Three days after my email I telephoned… Read Full Review

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★★★★★

“Perfect! ”

Written on: 20/09/2014 by EmmaA30 (1 review written)

I have bought two pairs of prescription Ray-Bans from eyewearbrands.com in the last year, one pair were sunglasses and one pair were usual day to day glasses that I wear for driving! Both pairs are just what I wanted and most importantly very comfortable! The company are really good at keeping in contact and updating you about your orders! I would highly recommended eyewearbrands.com! I am one very satisfied customer! Thank you very much!… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 04/09/2014 by Kennedy483 (1 review written)

I bought a pair of glasses online that are yet to have arrived 4 months later. The customer services team constantly gave me assurances that were invariably broken on more than one occasion. Having asked to change delivery address, they noted and then sent it to the old address. On one occasion, I was told that only one of their team knew the location of my package and that I'd have to contact her directly, as though she had a private number I could use. The fact this company has any good… Read Full Review

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★★★★★

“Best service ever!”

Written on: 25/07/2014 by BecciH (1 review written)

This has to be one of the best customer services I have ever recieved. As a first time online prescription glasses buyer, I was very apprehensive but after sending my first email I had a response within the hour and that service continued to the minute my glasses arrived. I cannot recommend then enough! I've told everyone at work and my family. Will definitely be buying from here from now on. Thanks so much!… Read Full Review

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★★★★★

“Genuine product, excellent price.”

Written on: 24/07/2014 by AdamB71 (1 review written)

Very pleased with my purchase. The price worried me regarding the authenticity of the product however my apprehension was appeased by email communication and the product delivered exactly as advertised. Would recommend to anyone searching for genuine sunglasses at the best price possible and will be recommending to friends and family alike. Thank you… Read Full Review

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★★★★★

“I can see clearly why Eyewearbrands is rated so highly”

Written on: 03/07/2014 by Lightmancer (2 reviews written)

By way of introduction, I "do" Customer Experience for a living - that is, I advise and guide others. This has been my first experience of ordering spectacles (in this case sunglasses) online and I have to say I will do it again. The handling of my order, from start to finish has been exemplary. The only minor hitch - the frames I ordered had been discontinued by the manufacturer - was dealt with quickly and painlessly. The Eyewearbrands website has an order tracking function that is… Read Full Review

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★★☆☆☆

“Ordered over a month ago and still haven't got my...”

Written on: 20/06/2014

Really bad service!! I ordered a pair of sunglasses as a gift and was quoted 7-10 working days delivery...not a problem. After 2 weeks I decided to contact them and ask about my tracking number. I was told that the frames were "back logged" and would be dispatched to me in ANOTHER 7-10 working days. It has now been 17 working days and I have been told that they didn't receive my email saying I would like to continue with my order and that yet again it will now be ANOTHER 7-10 WORKING DAYS!!… Read Full Review

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★★★★★

“Holiday saved!”

Written on: 06/04/2014 by Newmangs164 (1 review written)

Thanks for getting my glasses ready on time for my holiday, I really appreciate it!… Read Full Review

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★★★★★

“Dealt with Returns Promptly”

Written on: 26/03/2014 by Jakobem168 (1 review written)

Dealt with return of 2 pairs of glasses promptly and politely. Excellent contact throughout - polite and efficient. Would def use again. … Read Full Review

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★★★★★

“easeof use of site / customer service / quality / cost”

Written on: 24/03/2014 by jimsussex (1 review written)

I found the whole process simple and user friendly. When I did contact using the telephone number given it was answered very speedily, the person answering my query was knowledgeable and courteous. The spectacles took a couple of weeks but worth waiting for as perfect optically and much cheaper than the identical "set" on the high street. I will certainly use again… Read Full Review

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★★★★★

“Wow! Affordable designer frames”

Written on: 24/03/2014

Very happy with my order very stylish designer frames at affordable prices half the price of the shops! Impressive customer service very helpful … Read Full Review

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★★★★★

“Would not shop anywhere else now!”

Written on: 22/03/2014 by FrancesMcCollum24 (1 review written)

I am amazed at the quality of the glasses at a fraction of the price compared to some high street opticians. The glasses were packaged beautifully and I do feel like I received excellent value for money. I was updated throughout the whole process and received my glasses seven days after ordering them. Will be using again and again if the service carries on like this… Read Full Review

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★★★★★

“Eyewearbrands A Top Company”

Written on: 01/03/2014 by Surreylad (1 review written)

I've never used this company before but decided to give them a try. Ordered first pair of prescription glasses that went through smoothly and arrived on time.(You are notified every step of the process by email). When I received the glasses I realised I had ordered the wrong size. The after sales service offered to me was second to none. I explained that I was at fault and the telesales assistant spent a lot of time and effort to help me rectify the problem.I ordered new frames that came… Read Full Review

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★★★★★

“Really quick & efficient website”

Written on: 06/02/2014 by missmcalvert (1 review written)

Amazing website to get my favourite ray ban prescription glassep. Every other website was way to expensive for just for the frames, where as on here got the frames lenses and anti scratch and glare!! I ordered them on friday and recieved them the following thursday. Such a quick turn around, really happy with the efficiency. i did feel put off by the previous reviews of some people not recieving there orders, but i had no problem at all :-)… Read Full Review

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★★★★★

“Thank you Rebecca!!”

Written on: 06/02/2014 by Londoner2014 (1 review written)

I would like to express my heartfelt gratitude to an advisor from Vision Direct for her amazing service and support to me in my purchase. I am happy with my glasses and the service I got from her. I will be making another purchase for a second pair and I trust I would have the same effortless service. Many thanks! Sasha from AMS… Read Full Review

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