Eyewearbrands Reviews - www.eyewearbrands.com

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★★★★☆
4.4 / 5
85% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Awful ”

Written on: 04/09/2014 by Kennedy483 (1 review written)

I bought a pair of glasses online that are yet to have arrived 4 months later. The customer services team constantly gave me assurances that were invariably broken on more than one occasion. Having asked to change delivery address, they noted and then sent it to the old address. On one occasion, I was told that only one of their team knew the location of my package and that I'd have to contact her directly, as though she had a private number I could use. The fact this company has any good… Read Full Review

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★★★★★

“Best service ever!”

Written on: 25/07/2014 by BecciH (1 review written)

This has to be one of the best customer services I have ever recieved. As a first time online prescription glasses buyer, I was very apprehensive but after sending my first email I had a response within the hour and that service continued to the minute my glasses arrived. I cannot recommend then enough! I've told everyone at work and my family. Will definitely be buying from here from now on. Thanks so much!… Read Full Review

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★★★★★

“Genuine product, excellent price.”

Written on: 24/07/2014 by AdamB71 (1 review written)

Very pleased with my purchase. The price worried me regarding the authenticity of the product however my apprehension was appeased by email communication and the product delivered exactly as advertised. Would recommend to anyone searching for genuine sunglasses at the best price possible and will be recommending to friends and family alike. Thank you… Read Full Review

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★★★★★

“I can see clearly why Eyewearbrands is rated so highly”

Written on: 03/07/2014 by Lightmancer (2 reviews written)

By way of introduction, I "do" Customer Experience for a living - that is, I advise and guide others. This has been my first experience of ordering spectacles (in this case sunglasses) online and I have to say I will do it again. The handling of my order, from start to finish has been exemplary. The only minor hitch - the frames I ordered had been discontinued by the manufacturer - was dealt with quickly and painlessly. The Eyewearbrands website has an order tracking function that is… Read Full Review

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★★☆☆☆

“Ordered over a month ago and still haven't got my...”

Written on: 20/06/2014

Really bad service!! I ordered a pair of sunglasses as a gift and was quoted 7-10 working days delivery...not a problem. After 2 weeks I decided to contact them and ask about my tracking number. I was told that the frames were "back logged" and would be dispatched to me in ANOTHER 7-10 working days. It has now been 17 working days and I have been told that they didn't receive my email saying I would like to continue with my order and that yet again it will now be ANOTHER 7-10 WORKING DAYS!!… Read Full Review

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★★★★★

“Holiday saved!”

Written on: 06/04/2014 by Newmangs164 (1 review written)

Thanks for getting my glasses ready on time for my holiday, I really appreciate it!… Read Full Review

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★★★★★

“Dealt with Returns Promptly”

Written on: 26/03/2014 by Jakobem168 (1 review written)

Dealt with return of 2 pairs of glasses promptly and politely. Excellent contact throughout - polite and efficient. Would def use again. … Read Full Review

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★★★★★

“easeof use of site / customer service / quality / cost”

Written on: 24/03/2014 by jimsussex (1 review written)

I found the whole process simple and user friendly. When I did contact using the telephone number given it was answered very speedily, the person answering my query was knowledgeable and courteous. The spectacles took a couple of weeks but worth waiting for as perfect optically and much cheaper than the identical "set" on the high street. I will certainly use again… Read Full Review

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★★★★★

“Wow! Affordable designer frames”

Written on: 24/03/2014

Very happy with my order very stylish designer frames at affordable prices half the price of the shops! Impressive customer service very helpful … Read Full Review

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★★★★★

“Would not shop anywhere else now!”

Written on: 22/03/2014 by FrancesMcCollum24 (1 review written)

I am amazed at the quality of the glasses at a fraction of the price compared to some high street opticians. The glasses were packaged beautifully and I do feel like I received excellent value for money. I was updated throughout the whole process and received my glasses seven days after ordering them. Will be using again and again if the service carries on like this… Read Full Review

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★★★★★

“Eyewearbrands A Top Company”

Written on: 01/03/2014 by Surreylad (1 review written)

I've never used this company before but decided to give them a try. Ordered first pair of prescription glasses that went through smoothly and arrived on time.(You are notified every step of the process by email). When I received the glasses I realised I had ordered the wrong size. The after sales service offered to me was second to none. I explained that I was at fault and the telesales assistant spent a lot of time and effort to help me rectify the problem.I ordered new frames that came… Read Full Review

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★★★★★

“Really quick & efficient website”

Written on: 06/02/2014 by missmcalvert (1 review written)

Amazing website to get my favourite ray ban prescription glassep. Every other website was way to expensive for just for the frames, where as on here got the frames lenses and anti scratch and glare!! I ordered them on friday and recieved them the following thursday. Such a quick turn around, really happy with the efficiency. i did feel put off by the previous reviews of some people not recieving there orders, but i had no problem at all :-)… Read Full Review

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★★★★★

“Thank you Rebecca!!”

Written on: 06/02/2014 by Londoner2014 (1 review written)

I would like to express my heartfelt gratitude to an advisor from Vision Direct for her amazing service and support to me in my purchase. I am happy with my glasses and the service I got from her. I will be making another purchase for a second pair and I trust I would have the same effortless service. Many thanks! Sasha from AMS… Read Full Review

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★★★★☆

“Good Experience”

Written on: 31/01/2014 by weshall (1 review written)

Though I had a slight delay due to festive season.Overall a very good experience with the quality and the fit of the glasses in the frame. However please bear in mind I spent many hours before placing an order to decide the shape and the dimensions (temple, eye, diameter)which would fit my face. Only when I was sure about the dimensions I placed an order and everything went perfect thereafter. Ordering without doing any homework will be a frustrating experience for buyer and seller. Website… Read Full Review

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1Shayshay's Response to weshall's Review

Written on: 24/02/2014

I am having a bad experience I ordered some shades one month ago and haven't received them yet! I tried emailing them no response .

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★★★★★

“Unbeatable quality and price”

Written on: 23/01/2014 by Duckyboo (1 review written)

Although i did have to wait a bit over two weeks, i think this was due to the post christmas rush. Staff were friendly and prompt to reply. I am very happy with my frames. They came in an posh designer outer box and inside was the case etc. fantastic quality and the price was incredible. Would definitely recommend this site, why pay double the price on the high st for the basic frames? I would only advise that you try on different styles and sizes on the high st before deciding what you would… Read Full Review

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1Shayshay's Response to Duckyboo's Review

Written on: 24/02/2014

I've been waiting for a month and every time I try to email them I don't get a response.

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★★★★★

“LOVE THIS COMPANY”

Written on: 16/01/2014 by mickiimoo (1 review written)

I bought my first glasses last year, and I keep going back for more! i now own 4 pairs of frames and am hoping to increase this. 99% of the time I get my glasses within a week, the 1% that took longer than a week was done to ordering over the christmas/new year time when we have 100 bank holidays! I purchased two other frames which didn't suit my face due to style and colour and it was really easy to return! If you have any problems you can talk to them through Facebook and the customer… Read Full Review

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★☆☆☆☆

“Very bad quality glasses”

Written on: 08/01/2014

Service was ok in terms of response time, however sometimes I had to wait till next day to get the response on my email (still not bad). Glasses were delivered aprox after two weeks. When I've tried them on, I was completelly dissapointed with it. The glasses temples were not straight and not at the same angle. In result they did not look staight on my face. I have also discovered a verry small crack next to barrel solder. Because I've paid over £200 for these glasses I feel very dissapointed… Read Full Review

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★★★★★

“wish I knew them sooner!”

Written on: 18/12/2013 by Wiktorial (1 review written)

Really wanted Ray Ban glasses but they were very expensive in the high street optisions, then I found this website and thoug to give them a try. Found the frames I wanted for less than half price+ free lanses. Got ready glasses in under a week and they are all what I was wishing for. Hope to shop with them again!!!… Read Full Review

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★★★★★

“Great Service”

Written on: 04/12/2013

Fantastic frames at fab prices delivered within a week- what more could you want?!… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 20/11/2013

I ordered two pairs of Jimmy Choo glasses and was told one would not be in stock till after Christmas. Fair enough I replied, but what about the other pair? A week later they responded to my email asking if I wanted the other pair. Odd question since I had been chasing them on it. I emailed back saying YES I WANT THE OTHER PAIR! A week alter they email saying 'will be sent asap.' I hear nothing so I email, my email is ignored. Two days later I call back and the woman I speak to is really rude… Read Full Review

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