Eyewearbrands Reviews - www.eyewearbrands.com

★★★★☆
4.3 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Eyewearbrands - www.eyewearbrands.com - Ask a question now

Media Gallery for Eyewearbrands - www.eyewearbrands.com

Eyewearbrands - www.eyewearbrands.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't expect to get items you pay for!”

Written on: 16/03/2015 by mattlamb (1 review written)

If you want to receive your order, or have missing parts of your order refunded - don't buy from here! Like many people I order a few frames without lenses when buying online to test the frames out at home. I've placed two orders for frames and both times, several days after placing my order and paying, I received emails from Eyewearbrands saying the frames I'd bought had actually been discontinued. On both occasions, I was not properly refunded. I had to chase with several emails on both… Read Full Review

Report this review
★★★★★

“Fantastic service.”

Written on: 15/03/2015 by woMcLaughlin1977 (1 review written)

I have just used this site, for the first time, to order prescription sunglasses. I has been for an eye test and bought vari- focal glasses costing over £200 and was unable to pay similar for sunglasses. I found this site and was slightly sceptical but now I wish I had also bought my other glasses here too. I will definitely be recommending this site to friends and family and pardon the pun but it really is a site for sore eyes… Read Full Review

Report this review
★★★★★

“Best Price, great service!”

Written on: 11/03/2015 by Scotttx234 (1 review written)

From the beginning I have received the best customer care from the person I dealt with , she made the transaction really easy, Eyewearbrands had the best price and certainly best service. Many Thanks for great product at great price with fastest delivery!. ( they also accepted my employers Eye care voucher which is brilliant)… Read Full Review

Report this review
★★★★★

“Goodbye pricy Opticians”

Written on: 07/03/2015 by Ronaldy47 (1 review written)

I'm living in Spain and up until now, I have been getting my glasses from Specsavers and other Spanish opticians. 5 years ago I started to buy my contact lens online as I was dissatisfied with the price and service from the opticians locally. It has worked out terrific and I've saved so much money. After another disappointing purchase of glasses locally 6 months ago, I decided to try an online company to see if I could save some money and hopefully get a better service when buying glasses. I… Read Full Review

Report this review
★★★★☆

“Very pleased with quick arrival of my Ralph Lauren Specs”

Written on: 27/02/2015 by T.hill (1 review written)

Received my new glasses quickly within one week of purchase and impressed and delighted to discover that they fit beautifully. Very easy process to fill out my prescription details on their online form and selecting additional options on their tick boxes. Couldn't believe the price I paid (half the price of high street opticians) and the fact that single vision lenses with anti glare/anti scratch was free of charge as well! Would recommend to friends and family… Read Full Review

Report this review
★☆☆☆☆

“Waited 3 days to be told no stock for 6-8 weeks”

Written on: 25/02/2015 by EverettMcKinley (1 review written)

Cant believe this company doesn't carry stock. If you need glasses in more of a hurry and more reliably, shop elsewhere. Gone back to Glasses Direct who were great in the first place… Read Full Review

Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 07/02/2015 by AllissonEaton113 (1 review written)

First time i have used this company , will not use again . Had to return the glasses after just a few weeks for the second time i was told i had been heavy handed in using them , after them making an assumption the glasses were repaired by Dior . They asked for my mobile number on three occasions to contact me back after when i was chasing the repair not once did anyone actually call me. Unfortunately i wont be using again… Read Full Review

Report this review
★★★★★

“excellent”

Written on: 07/01/2015 by Nikkibam (1 review written)

This is the second time i have ordered from This company! Both times I've had excellent service.... The customer service team are second to none! Everything about the order runs smoothly! :)… Read Full Review

Report this review
★★★★★

“Excellent service.”

Written on: 22/12/2014 by Middlejenny (1 review written)

Excellent service from start to finish, not that it took long, glasses ordered 11am Friday and received next morning! Had exactly the frames I was looking for and less than half the price quoted from High St opticians for same frames and lenses. Very pleased, cannot fault any of the process at all. Will use again and recommend… Read Full Review

Report this review
★☆☆☆☆

“worst ever”

Written on: 05/12/2014 by Kochul105 (1 review written)

Three times I have ordered the same pair of glasses, and not one of them did I recieve what i ordered. A couple of weeks after the orders were placed I contacted their customer service, and al three times i was told that the frame were out of stock for eight more weeks - without even noticing me… Read Full Review

Report this review
★☆☆☆☆

“not reliable”

Written on: 16/11/2014 by 130McDowell (1 review written)

Re:Eyewearbrands: I ordered 3 glasses frames, and paid a sum of money via paypal thankfully - but only to find weeks later that no product arrived. Having contacted the company I did receive a reply, suggesting that my order could not be found; next it was found but could not be processed as my order was considered a large order ( 3 frames)!!! I would have to say that the email response seemed unprofessional and was signed off as would be by someone who knew you ( as if trying to be oddly… Read Full Review

Report this review
★★★★★

“Quick delivery and glazing”

Written on: 23/10/2014 by VictorCrowley217 (1 review written)

Great quality, they informed me I would be waiting 6 weeks for my police glasses, and they arrived in 3 weeks, this is my 2nd pair from this company and I will certainly use them next time. Great great great… Read Full Review

Report this review
★★★★★

“I was aprehansive”

Written on: 20/10/2014 by mcEgan149 (1 review written)

Staff fully understood requirements - polite when called - I will certainly be ordering more - very well priced. My bifocal requirements were understood and requests carried out. Superb… Read Full Review

Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 27/09/2014 by Kelleherag51 (1 review written)

I ordered a pair of glasses and a pair of sunglasses costing £180 in total. The ordering process was simple and the range was good. After a few days the status of my order was changed to processing and lenses had been aquired. I kept checking in the following weeks but no other status updates came. After 13 working days (3 working days over the maximum delivery period) I emailed customer service to see what was happening with my order and got no reply. Three days after my email I telephoned… Read Full Review

Report this review
★★★★★

“Perfect! ”

Written on: 20/09/2014 by EmmaA30 (1 review written)

I have bought two pairs of prescription Ray-Bans from eyewearbrands.com in the last year, one pair were sunglasses and one pair were usual day to day glasses that I wear for driving! Both pairs are just what I wanted and most importantly very comfortable! The company are really good at keeping in contact and updating you about your orders! I would highly recommended eyewearbrands.com! I am one very satisfied customer! Thank you very much!… Read Full Review

Report this review
★☆☆☆☆

“Awful ”

Written on: 04/09/2014 by Kennedy483 (1 review written)

I bought a pair of glasses online that are yet to have arrived 4 months later. The customer services team constantly gave me assurances that were invariably broken on more than one occasion. Having asked to change delivery address, they noted and then sent it to the old address. On one occasion, I was told that only one of their team knew the location of my package and that I'd have to contact her directly, as though she had a private number I could use. The fact this company has any good… Read Full Review

Report this review
★★★★★

“Best service ever!”

Written on: 25/07/2014 by BecciH (1 review written)

This has to be one of the best customer services I have ever recieved. As a first time online prescription glasses buyer, I was very apprehensive but after sending my first email I had a response within the hour and that service continued to the minute my glasses arrived. I cannot recommend then enough! I've told everyone at work and my family. Will definitely be buying from here from now on. Thanks so much!… Read Full Review

Report this review
★★★★★

“Genuine product, excellent price.”

Written on: 24/07/2014 by AdamB71 (1 review written)

Very pleased with my purchase. The price worried me regarding the authenticity of the product however my apprehension was appeased by email communication and the product delivered exactly as advertised. Would recommend to anyone searching for genuine sunglasses at the best price possible and will be recommending to friends and family alike. Thank you… Read Full Review

Report this review
★★★★★

“I can see clearly why Eyewearbrands is rated so highly”

Written on: 03/07/2014 by Lightmancer (2 reviews written)

By way of introduction, I "do" Customer Experience for a living - that is, I advise and guide others. This has been my first experience of ordering spectacles (in this case sunglasses) online and I have to say I will do it again. The handling of my order, from start to finish has been exemplary. The only minor hitch - the frames I ordered had been discontinued by the manufacturer - was dealt with quickly and painlessly. The Eyewearbrands website has an order tracking function that is… Read Full Review

Report this review
★★☆☆☆

“Ordered over a month ago and still haven't got my...”

Written on: 20/06/2014

Really bad service!! I ordered a pair of sunglasses as a gift and was quoted 7-10 working days delivery...not a problem. After 2 weeks I decided to contact them and ask about my tracking number. I was told that the frames were "back logged" and would be dispatched to me in ANOTHER 7-10 working days. It has now been 17 working days and I have been told that they didn't receive my email saying I would like to continue with my order and that yet again it will now be ANOTHER 7-10 WORKING DAYS!!… Read Full Review

Report this review
overview