Poor Customer Service

I ordered a pair of glasses and a pair of sunglasses costing £180 in total. The ordering process was simple and the range was good. After a few days the status of my order was changed to processing and lenses had been aquired. I kept checking in the following weeks but no other status updates came. After 13 working days (3 working days over the maximum delivery period) I emailed customer service to see what was happening with my order and got no reply. Three days after my email I telephoned and was told that one of my frames was proving hard to source and that the manufacturers would be chased on Monday. On Monday it turned out that the frames were discontinued. So three and a half weeks after my initial order, I have been left feeling disappointed and without any new glasses. Had it been ascertained that the frames were discontinued much earlier on and this communicated to me, it would not have been such a frustrating situation. In conclusion, I would not recommend this company and will not be using them again.

Once this was over, I posted a review of my experience and subsequently the company contacted me regarding the review to apologise and ask me if I would reconsider this review. When I refused the company tried to have the negative review removed for missing proof of purchase despite having had email and telephone contact with me as a customer!