Beware if you fail to make a yearly check up

Click here if this is your business
Boots Opticians - www.boots.com/en/Opticians
★★☆☆☆
1.9
22.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

GillO1's review of Boots Opticians - www.boots.com/en/Opticians

“Beware if you fail to make a yearly check up ”

★★☆☆☆

written by GillO1 on 28/07/2017

I have had lenses from Boots for years on their monthly scheme . Recently I moved and I was late in making the review appointment. After the 2 nd reminder I went to make an appointment which I had to wait over a month for. My next delivery was due but instead of sending to me it was sent to the original store over 100 miles from where I now live. I drove there to collect them as I have nearly run out and they refused to give them to me because my review was over due. The fact that I had paid for them and therefore were mine the fact that I had no more lenses and had driven over 2 hours to get there had no affect on this store in New Malden. I am disgusted at this treatment proving they just don't care. They seemed happy to lose my custom as they quite happily agreed to send the lenses back and cancel my contract.
DISGUSTING CUSTOMER SERVICE A DONT CARE ATTITUDE

  • Contact lenses

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0