Don't waste your time with this company

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Boots Opticians - www.boots.com/en/Opticians
★★☆☆☆
1.9
21.0% of users recommend this
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ecMarsh495's review of Boots Opticians - www.boots.com/en/Opticians

“Don't waste your time with this company”

★☆☆☆☆

written by ecMarsh495 on 01/08/2015

Just been misold another pair of glasses from this firm. Should have known better but the high price - £600 - fooled me into believing they would be good. I first went to Boots when they took over Dolland & Aitchison. Chose glasses that came with magnetic sunglasses attachment but the sunglasses never really seemed to fit properly. When the time came to get new ones I was told I should not have been sold these type as my lenses weren't appropriate. Next pair the lenses were great but they have never really fitted comfortably despite many returns for adjustments. It's now time for a new pair as my prescription has changed. I was told my current pair were not right for me as they were too wide and so would never fit properly. Chose new ones. I have strong lenses and also need varifocals so pay for thin lenses. I asked again and again for reassurance that the lenses would be as thin as my existing pair and that they would be flush at the front - nothing protruding. Of course I was assured this would be so. Clearly this was very much not so when I went to collect them. I was told basically that what did I expect with the strength of my lenses. I replied that for £600 I expected them to be right. I complained and was told I could have them for half price or money back. I chose the latter . Having made enquiries elsewhere it seems they did not know that the frames were too big for my lenses. I don't think that anyone on the dispensing side has a clue what they are talking about. They are a bunch of amateurs. I will not use Boots opticians again.

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