Appalling Customer Service, even 1 star is too much

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Boots Opticians - www.boots.com/en/Opticians
★★☆☆☆
1.9
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Harris257's review of Boots Opticians - www.boots.com/en/Opticians

“Appalling Customer Service, even 1 star is too much”

★☆☆☆☆

written by Harris257 on 25/10/2014

Went to Boots Opticians in Farnham Surrey took over an hour to have an eye test, then chose a lovely frame usual sales sit at the desk assistant clicks away on the
the computer varifocals, top of the range lens quoted price of over 400.00 i then said i had an NUS student discount card, another member of staff whom i later found out to be the Manageress. spoke loudly without lifting her head or looking at me and said "that discount is only for under 25's ", i proceeded to query this fact with the assistant she then approached the Manager and was asked to go in the back office with her after some time she returned and said yes i was right i am entitled to the discount regardless of my age, i was appalled that this had to be discussed behind closed doors and that the Manager did not even bother to speak to me and offer an apology.
Well i picked my glasses up 7 days later after a couple of days of straining my neck and driving very carefully due to the fact my glasses really are not good i went back and told that this was to be expected from varifocals as i have been wearing these type of glasses for some 6 years i understand that there is a time of adjustment but i also know these are not right for me, so i was told to come back the next day for another eye test i done this and lo and behold there was a slight change in my prescription, it was also suggested i chose a narrower glass frame as this would be better for varifocals what a load of old tosh . I am know going to try and find an independeant Optician and have my glasses assessed i truly believe I do not have the correct lens fitted the quality is poor and i a just so fed up and frustrated, will never use any Boots Franchised Opticians again

  • 314.00 after discount of 25%

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