Rude, Misleading & Unprofesional.

I am appalled by the way I have been treated by Accuvision or more appropriately Inaccuvision. I requested a free consultancy to discuss the potential provision of laser surgery or some other form of treatment if that was not appropriate. Following a telephone call and 2 e-mails I was given an appointment by Accuvision in Harley Street. The Consultant was brilliant and wrote to my Dr requesting further information before making any recommendations. Imagine my surprise when I received a bill directly from the Consultant for £210.00. I e-mailed Accuvision pointing out the mistake expecting them to cover the cost. At no time was I told or even given the impression that the so called free consultancy would be billed because my condition was more complicated. When I politely tried to resolve the matter I was fobbed off with references to the website which if you can find it states that some consultancies have to be paid for. I would like to know how I would know until the appointment was completed but to have been given the impression it was free is wrong, and ultimately I was told to pay the bill and not to communicate with them again!! I would be very careful about using this company, their customer service is appalling, the website misleading and the attitude of the staff unprofessional.