Where's my refund?

"I ordered a Galaxy Note 10.1 on 19th June. It was listed as in stock when I ordered and has been continously listed as in stock since.

Even though their website says they despatch most items with 2-3 working days of order, I was told it would take 10-12 working days for delivery. It did not arrive by the due date. Then I kept getting put off when I rang, with assurances that it would be sent in 5-7 working days. When it had not been despatched by 29th July, I asked for a refund, telling them that I considered them to have cancelled my order by virtue of non delivery with a reasonable timeframe.

My order is now marked as cancelled on their website, but 2 weeks later I am still waiting for any communication on the refund, letalone the actual money! I can now no longer leave any messages for their customer services through the 'my account' pages, and I get no reply to emails. Phones calls go through to a call centre in India and while they are polite, they do nothing.

I am taking this to Birmingham Trading Standards Office and will be going through the small claims court to get my money back.

Their prices appear to be good, but that's useless if they don't deliver and don't refund. I would strongly caution against using this company, who seem to treat their customers like a bank (to lend them money interest free)."