Terrible customer service & delivery

Click here if this is your business
★★☆☆☆
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

ffortunato's review of WAE - www.waeplus.co.uk

★☆☆☆☆

“Terrible customer service and delivery”

Written on: 28/11/2012 by ffortunato (1 review written)

My order was late and I got no response to 2 emails that I sent via their site to inquire why and when was I likely to get it - so I called them which proved difficult as most of the times I tried they just say that they are busy and cut you off after telling you to email - but I got through eventually. The person was totally unhelpful and suggested that I cancel the order, which I did. She said I would have my money later that day.

I have, of course, not received my refund.

I have emailed them twice about the refund, again through their site, and again have received no response - and of course, they are too busy to answer the phone - they just instruct the client to email using what they call "fast response", which they then don't respond to.

I will never use these people again and would recommend everyone stay away from them.

  • Camera Case

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review