Written on: 20/11/2012 by jimspeedjae (2 reviews written)
Absolutely shockingly bad service in every way. If this even qualifies as service.
I ordered a monitor, for a good price (not a great one) and saw standard delivery was up to 12 days,so I "upgraded" for 4-6 day delivery for £7.99.
Well it still hadn't arrived thirteen days later despite many emails through their "fast contact" system. So I cancelled the order.
I'm just within their 30 day refund time, and haven't had a refund yet. Will I get it within 30 days? Who knows.
It's one thing waiting for a refund for a returned item, but one that never arrived? Unbelievable.
Send an email and the auto reply says:
"We have received your query.
A customer service representative will contact you shortly.
Please note, our customer service team is available between 9:00am and 5:00pm Monday through Friday, excluding bank holidays."
Well, I've sent plenty of queries and no-one has contacted me yet.
And good luck getting through on the phone, if you can last the deliberately obnoxious hold music.
Are these guys just building up a paper business? ...taking orders,holding the money for a month and refunding? What amazing turnover they must have...that would look great to potential investors on a balance sheet.
AVOID, AVOID, AVOID. I sincerely wish I had.
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Written by NigelBeasant