Written on: 06/11/2012 by mah8 (1 review written)
25 Sept: Ordered items listed as 'in stock'. First time with them so I decided to pay by BACS -> 2 day delay. At date of payment items were listed as out of stock. Waited a week, items no longer listed on website.
Phoned to change order - long wait - managed to change order. Chose replacement items in stock.
Waited a week - nothing. Called approx 2 weeks (long wait). Promises of "there has been a delivery delay", they will be with you on Mon/Tue next week.
A week later... nothing.
Called again today (6 Nov) - 35 minutes wait, no kidding. "They are coming from our warehouse in Germany, 2 weeks wait". Cancelled the order - let's see whether the refund actually arrives or whether I'll need to sacrifice another hour of my life to them.
I feel really sorry for the call centre staff, it must be rotten having to deal with this kind of situation day in & day out.
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Written by SunilPhilip