Written on: 29/07/2014 by v0rny (1 review written)
Painful experience all round. Items claimed to be in stock at time of order are actually out of stock and not being replaced. BUT you only get to find out that this is the case if YOU contact THEM. They charge you prior to despatch and then you have to fight to get the money back.
Despatch emails are useless - Your order has been despatched - that's it, that's all you get in the message. Not unreasonable to expect to actually receive your order rather than just a single item on it and no ETA of the missing items.
Live Assistance is painfully slow (presumably because they're having to talk to many people at once), still doesn't get what you need sorted and are unable to find out where your missing items are or why you've been charged when there is no corresponding invoice on your account.
As a business we use their sister company Office Depot and only resort to them if it happens to be considerably cheaper or if Office Depot is out of stock. We have very few (if any) issues with Office Depot so I can't understand why Viking are so consistently disappointing.
I thought it was just me but having googled Viking Reviews while in a long and drawn out conversation with their Live Assist and finding that it's quite widespread, I've made the decision that my last order really was my LAST order. No point going to them for items that are out of stock at the other place if it is going to take several days before you find out (and only by chasing them yourself) that they are actually out of stock with them too and then have to wait an unreasonable amount of time to get your money back!
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