written by SJGee on 01/02/2016
My company ordered A4+ glossy folders for a client seminar. When they arrived the quality was shoddy to the point of being unusable. The edges were not aligned, there was cracking on the folds and the business card slits had been cut landscape rather than portrait.I complained and asked for the job to be reprinted. I was asked to send photos which I did immediately. The response from was that as I had missed their error with the business card slits in the proof it was my fault and as they had overprinted by 50 folders that made up for the poor quality. I did miss the error but that does not excuse the edges of the folders not lining up because they had been constructed badly, or the cracking on the folds. The fact that they sent an extra 50 folders that I couldn't use in no way addresses the quality issues, it just meant I had an extra box to throw away.
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