Written on: 14/02/2013
Here is how my order process went.
Me: I would like 1000 rounded edge business cards.
Solo Press service adviser: OK, That's £138, just email me the artwork.
Me: Great. Send me the invoice and ill pay straight away too.
SQUARE CARDS ARRIVE 4 DAYS LATER WITH NO ROUNDED CORNERS
Back onto the phone.
Me: I paid for rounded edge business cards but received square ones?
Solo Press service adviser: No you didn't. Square business cards are £138. That's what you got.
Me: But I asked for rounded edge.
Solo Press service adviser: You got what you paid for.....
Me: But it's not what I asked for.
Solo Press service adviser: It is your job to do that. You got what you paid for.....
I have used Solo Press for business and personal jobs for years, even recommending them to friends. Perhaps that customer service person was having a bad day but there was no apology for the confusion they caused just silence that I filled by saying that I would not be using them again, they did not care about that.
Utterly frustrating and £138 (together with 1000 business cards) in the bin, just what small businesses need at the time!
Never make an order over the phone with Solo Press.
As rated by our community of reviewers
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Written by AndrewsT
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