disappointingly unreliable

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4.7 / 5
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Elleyb's review of Solopress - www.solopress.com

★★☆☆☆

“disappointingly unreliable”

Written on: 05/11/2012 by Elleyb (1 review written)

I ordered my business cards through solopress from hearing about their 24hour delivery service. This, I was soon to find out, was actually a lie!
I was notified I would not recieve these the next day via the courier service. I then called solopress to complain and I was assured that then would then be delivered the following day between 9am and 12pm(I stated otherwise I would use a different 24 hour delivery company). By 12.30 nothing had turned up so I called them again to find out again that it had been sent to the wrong depot and that depot was closed and nothing could be done for me. I then found myself with less then 24hours to go with no other form of advertising for my company. I have now recieved a call after placing an complaint and it seems as though they are not going to give me a refund of any sort other than a discount when I next used them!! which I am now not going to do. They're excuse has been that it is the couriers fault but for me that is not an excuse they should use a different courier sevrice or atleast offer a refund for all the inconvenience caused. Will never use solopress again and will never recommend them

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Solopress's Response to Elleyb's Review

Written on: 19/11/2012

Dear Sir/ Madam,

My sincere apologies with regards to the problem you have experienced with the delivery. We would like to look into this further. Please could you provide us with a job reference number.

Please accept our apologies for any inconvenience caused.

Kind Regards

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