Awful Customer Service & Printing Quality

★★★★★
4.7 / 5
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Solopress - www.solopress.com

★☆☆☆☆

“Awful Customer Service and Printing Quality”

Written on: 29/03/2012

Absolutely terrible customer service, very unhelpful!!! They have made a mistake and they wouldn't reprint.

Wouldn't recommend them to anyone!!

Solopress's Comment

Written on: 05/04/2012

Dear Guest Reviewer

Solopress.com are very sorry to hear that you are dissatisfied with our customer service in this instance. I can assure you that the vast majority of our customers are completely satisfied with the high quality of our printing and customer care.

Nearly 94% of user reviews on ReviewCenter.com have recommended Solopress.com and our TrustScore rating on independent customer reviews site Trustpilot.com is 9.1 out of 10 (Excellent).

However, we would like to thank you for bringing your comments to our attention and I would like to personally investigate this matter for you. What is your Job No. with us, please? I will then be able phone you to discuss and hopefully resolve your complaint (my contact details are also included below if you ever need to get in touch with me).

Kind regards,

Emma Campbell
on behalf of Sales Support
Solopress.com

Tel: 01702 460047

E-mail: help@solopress.com

9 Stock Road, Southend-on-Sea, Essex SS2 5QF

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