The worst customer service & printing quality I've known

★★★★★
4.7 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Solopress - www.solopress.com

★☆☆☆☆

“The worst customer service and printing quality I've known”

Written on: 20/12/2011

Genuinely terrible. They will not deliver within 24 hours, go else where.

Solopress's Comment

Written on: 21/12/2011

Dear Guest Reviewer

Solopress.com are very sorry to hear that you have been unhappy with our print services in this instance. I can assure you that the vast majority of our customers are completely satisfied with the high quality of our printing, fast 24-hour turnaround times and top levels of customer service.

Over 95% of user reviews on ReviewCenter.com have recommended Solopress.com and our TrustScore rating on independent customer reviews site Trustpilot.com is 9 out of 10.

However, we would like to thank you for bringing your comments to our attention and would like to investigate this matter for you. What is your Job No. with us, please? I will then be able phone you to personally discuss and hopefully resolve your complaint (my contact details are also included below if you ever need to get in touch with me).

Kind regards,

Barry Lewis
Sales Support Officer
Solopress.com

Tel: 01702 460047

E-mail: barry.lewis@solopress.com

9 Stock Road, Southend-on-Sea, Essex SS2 5QF

Reply to this comment
Report this review