Address administrators lose address!

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wcw1966's review of Royal Mail Online Shop - www.shop.royalmail.com

★☆☆☆☆

“Address administrators lose address!”

Written on: 19/08/2014 by wcw1966 (1 review written)

Ordered a dozen or so items online, mainly stamp collections and similar. This took perhaps an hour of my time. Payment went through fine. A few days later Royal Mail emailed to state that they had "lost" my address.

I am 100% certain that Royal Mail information technology personnel could have investigated to retrieve the lost information. This would (and, more importantly, should) have been unbeknownst to me, although raising questions about their order processing systems.

When I pointed out the above they just refunded my card.

  • Stamps, etc. £64

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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