written by on 15/02/2013
I placed my order which entitled me to free delivery. Then I received an email saying the size and weight of what I was ordering meant I would have to pay carriage and how did I want to pay this - via paypal or added to the card I had used. I emailed by return stating add to the card. I received an automated reply saying my email would be actioned asap. The following day I tried again as no response and your website says emails are usually answered within 12 hours (it had now been over 24). Then tried phoning and sending more emails. Over the following two days spent a total of 55 minutes on hold to customer services and finally had an email reply which just repeated I had to pay carriage and another saying one of the emails was blank and couldn't be read (probably one of the ones where I was complaining.....) In the end I went onto paypal and paid the carriage instead and the following day received email confirmation that my goods had now been cleared for despatch. You need more staff to process enquiries quicker. Dreadful service, will never use you again.
written by on 11/12/2012
The item has been received, propably lost, however after explaining what happened the company responded quickly and they dispatched imeediatly a second itme. I was very pleased with their responce.
written by BatleySchool on 22/11/2012
We ordered 10 click frames. On the first attempt 7 were sent intact, 3 broken. It took several attempts to contact the company to ask for replacements. Having chased the replacements 3 times, they eventually arrived after about 1 month. 1 intact and 2 broken. Sent an email requesting a refund. Still awaiting a response!
written by on 17/11/2012
Simple transaction for a standard product. Product arrived in due course and every thing appears satisfactory.
written by on 14/11/2012
Had a problem with delivery. Firm sorted it out and replacements sent at rapid speed. Well done!!
written by Simonking77 on 14/11/2012
Unfortunately this company has let themselves and me and there fore my clients down very badly as I am still to date waiting on the full order to be delivered. If you can help please get involved. It's been two weeks now! I tried there telephone numbers and unfortunately no one picked up or no answering msg facility. I hope they sort themselves out as there prices are great and what I have partially received is what it is.
written by Pissoffyoutossers on 12/11/2012
As above They are amongst the worst people I have dealt with. They lie in their e-mails for starters! I will never buy anything from them again. You cannot trust people who act in such a fashion at any level.
written by on 09/11/2012
Excellent service I received a replacement clip board very quickly, I felt the company is trust worthy
written by travellinglegs on 08/11/2012
Great service and communication, extremely well packaged, good price and an absolute wonderful product as long as you read the instruction
written by on 07/11/2012
only 3 stars as my order was dispatch very late - i actualy had to ask whats happen to it when i did not receive it within given dates. Also i did not receive replay to my e-mail. so it definetly could be better!
written by on 07/11/2012
Good came fast and well packaged and were cheap (cost) by high street standards. Would definitely look there first for all my needs in the future and would definitely recommend them to new customers.
written by on 06/11/2012
I purchased 454g of No.64 rubber bends and three 50 pack manilla foolscap folders. They were the same price I paid about a decade ago from Office World who seem to have gone bust - no one else offered them near this price. I only needed one pack of folders but even though the postage was exceptional value, I found I got further discounts by ordering more, so I ordered three times as much as I needed and I now have enough folders to last me for for 4 years. The accompanying emails indicating order progress suggested these items came from outside the UK. At any rate, they took several weeks to arrive which was unexpected but given the fantastic price, who cares! I am stunned they are able to offer such great prices at such a low postage rate, even more so if they came from abroad. I heartily recommend One-Click to anybody lookimg for excellent value for money who doesn't mind wating a bit longer for delivery.
written by djwoolcott on 06/11/2012
The product was just what I was looking for and it arrived promptly after posting.It was packaged securely and effectively, and so it arrived in perfect condition. My only slight niggle about the whole process was that time, which it took between the order being placed and it being sent, was perhaps longer than expected.
written by on 04/11/2012
I'm being pestered to write a review, I'd recommend reminding the customer what they bought, it'd really help! I'm sure the service was great though!
written by dewatson on 02/11/2012
Item exactly as described, great value and very quick delivery.
written by on 02/11/2012
The items description and products themselves are very good however I feel the whole process was a little slow. I ordered my items at the begining of the month and it took 3 weeks for them to get here. It took ages to go through the several stages before being dispatched. This needs to be sped up to improve the service. Other than that I was happy.
written by on 02/11/2012
My order was delivered as requested - too five days from dispatch which would have been Royal Mail's fault
written by on 01/11/2012
Perfectly good magazine rack; unfortunately delivery was painfully slow.
written by on 31/10/2012
Does exactly what it says in the listing. Efficient ordering and effective delivery on time. Just what I needed.
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As rated by our community of reviewers
Wtfit's Response to Pissoffyoutossers's Review
Written on: 23/11/2012
I too am having major issues, we bought a Sat Nav, they sent wrong one, been waiting a week for them to collect to then send the correct one that we've paid for. I have emailed a complaint demanding someone rings me, but nothing has happened. Cannot get through on the phone numbers they have, they never answer it! Am at the end of my tether..... Would NEVER recommend these people! Shocking abysmyl customer service. How they do any business transactions is beyond me!!!