Abysmal customer 'support'

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Office Supermarket - www.officesupermarket.co.uk
★★☆☆☆
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1983Costello's review of Office Supermarket - www.officesupermarket.co.uk

“Abysmal customer 'support'”

★☆☆☆☆

written by 1983Costello on 10/03/2017

From what I can gather - these folks are just a front selling outlet for several producers.
The cabinet I ordered came in from 'Dams'. It arrived the next day - as it was supposed to.
But the next day I had the email saying it had been despatched and to expect a call from the carriers to give delivery time?? Really??

The 4 packages were all opened, and found to contain an extra shelf, and extra base, but precisely NO sides..
No instructions, and No fixings. How quaint.

Call customer services, they raise a 'ticket' and you should expect a call or email within 18 hrs.. yeah, right..
Don't hold your breath.

Email two days later - enquiry solved and escalated - manufacturers will despatch missing items.
Expect a call / email within 18 hrs... yeah, right..

Email again two days later.
It can take 7 - 10 days for them to contact you??? Why say 18 hrs then??

7-10 days is simply too long - I need to get this project sorted and finished.
"It's what they quote sir"

Escalated again - I need it tomorrow or let me call them and ask when it will get here?
Call us but it will take 7-10 days to get to you.

I'll have my money back then.
We need to collect it before that can happen
How long will that be??

Yeah - you can guess..

What an utter load of dribble this firm is.
Never, ever again will I be wasting my time with them.

  • Oak storage cupboard

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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