Arrived late & was missing a package, no service

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Office Supermarket - www.officesupermarket.co.uk
★★☆☆☆
2.3
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  • Quality of website

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405Connell's review of Office Supermarket - www.officesupermarket.co.uk

“Arrived late and was missing a package, no service”

★☆☆☆☆

written by 405Connell on 07/02/2016

This has got to be the worst company that I have dealt with. You can not speak to anybody in their customer service department. I ordered the goods 26Jan16 and my credit card was immediately billed. The company promised next day delivery for orders placed before 12:00. My order was placed around 16:00 so I expected the items 2 days later. In reality they were shipped 3 days later. So much for the next day delivery.

The delivery came 14 out of 15 items. My wife signed for it and stated that there was a package missing. I tried contacting the customer services via their website and got a response saying that I would be contacted. 5 days later I am still waiting. I have tried calling their number and am stuck on hold for > 10 minutes. When I got through the woman who answered hang up on me. 5 days later I still have not way to get the missing package. I then read that If I want to return the item it will £40 per item which is not funny when you purchased 4 items.

  • Desk & office cupboards

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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