I will start by mentioning I have shopped at PMT Birmingham for over 15 years and that experience has always been good. My issue is with the so called "Customer care" department. I purchased two PA speakers last July. I hadn't used them until a few months ago, due to my old band folding. I have been using them recently, once a week, for an open mic night. I noticed cracks forming around the side handle of the speaker. As they still under warranty, I contacted customer care and sent photos. The side of the speaker then came away from the rest of the plastic. To cut a long story short, I was refused any form of exchange and I was told the side has been pushed in. and It has been dropped I said neither had happened and how/why would I push the side of the speaker in? I need the speakers for my open mic, how would it benefit me to damage them? I then asked to be given contact details to raise a complaint. I was then contacted by the customer services manager, who clearly had not read my previous emails to her colleagues and her response was the same. Not covered under warranty. It looked like most of her response was copied and pasted. I stated my displeasure at her response, and that she had not discussed the matter with me. This morning, her response is the same. PMT will not be exchanging my speaker for me. I did explain that I have spent thousands of pounds over the years at PMT. I guess around 3.5k when I total it up. Still the same response. I'm left with a speaker that cost me £220 that is clearly faulty. I will no longer shop at any PMT store, and I will advise any fellow/budding musicians not to either.

Purchased pedal says it’s been delivered .i have not received it show me picture of random person not me and still waiting for refund.avoid at all costs ordered for next day delivery but apparently was delivered to someone else 5 days later

I would be careful with this company. Ordered a new guitar online and they posted an ex display in the wrong box with used batteries and strings. Their customer service couldn’t care less.

Boss RT20 pedal from their eBay store described as: "in great condition, with some surface wear, includes original packaging". The pedal arrived in bubble wrap, with a hole drilled in the base and screws missing, it's obviously been messed around with. 2 weeks, still I have no refund and have been really messed about getting the the item back to them and generally inconvenienced by PMT. ALL avoidable of course if they actually took time sell items properly described. this item should never have been listed, who knows whats gone on with a pedal with a holed drilled in it and with screws missing.

Ordered packs of Auralex Acoustic Floor floating rubber which where available on on the website and ready to be delivered in 5 working days. I rented a section of a warehouse to build my studios and ordered few thousand pounds of material.. the Auralex arrived after 3 bloody months!!!!! I chased them up through customer service and there was no chance to get them, i've spent thousands of pounds in rent without being able to build the rooms and they where just saying sorry and keeping me on hold as they said they where coming in 2 weeks... This is just rubbish!! I will never use this shop anymore and i will make sure everyone i know won't either. This happened years ago, i just found some time to write the review.

This is a trust issue, afterall I want to be able to fully trust the staff and their honesty. This may seem as a small issue but its the principal. I have always promoted and loved PMT in Nottingham, my late husband and I have always shopped in there, staff were great, however I'm rather upset and concerned for the following reason. I popped in today 22nd Aug 20 to replace a broken peg on my special addition guitar and also return a packet of string unopened, as found i was not so keen on their tone, I had bought two sets. Anyway the returned ones cost me 16.99 and were replaced with Martin custom 11.5 silk & steel MA130, I asked what was the price difference and was told it was the same cost. On arriving at home I went on to PMT website and saw them at 9.99, and many other sites all costing between 7.99 sand 9.99.Needless to say I rang the shop and spoke with the same young man, he informed me that the price had "just" gone down and that was not unusual , he refunded the 6.99 to my account without any problem. My real concern here is on research I could not find anywhere these string at 16.99 not even a couple months back so the big question! is can I trust PMT again? I would like to think this was a one off. It will take me some time, if ever, to regain my faith in them again, although in the past we could never fault them but this!! Update. refund came though but with a note saying it was a systems error!! make up your minds, reduced as originally told when challenged or now systems error! Get your story right, as your just digging a bigger hole! Yes, I'm somewhat cross.

I decided to learn the piano and chose to buy a Korg B2 white keyboard as it seemed to be ideal for my needs. The price was marked at £360 on Amazon shopping online and available for next day delivery. I saw it was also available to order through the PMT website at the same price. So PMT being a specialist music business, I decided to order from them. I ordered the Korg on Saturday 7th March 2020 but it had already gone 3pm so I didn’t expect a delivery until Tuesday 10th March at the earliest. It was then everything started to go wrong with a lack of communication followed by them telling me the only one they had in stock had been a demo model and they were expecting a delivery from their supplier any day now. We then hit the current problem of the Wuhan virus causing disruption with their showrooms and shops being closed until further notice. A couple of emails have been responded to since but without any clear indication of whether my keyboard will be delivered or not. So having paid in full the £360 and it is now the middle of April I feel more than let down and the biggest mistake I made was not going ahead with a purchase from Amazon.. I could have been practising during this lockdown. I can’t blame anyone in PMT for the virus but the lack of good honest communication baffles me. If you can’t do it then say so !!!

Purchased an amp which when delivered was faulty. Was collected and returned to shop. Took a month to get replacement which became faulty after a few weeks. This was sent to manufacture for repair and came back fine. Few months later same fault returned so it was sent for repair. Came back from repair within 48 hours and was still faulty. PMT claimed fault was normal, but an independent amp tech who see video of fault said it's not normal. PMT still claimed it's normal. After contacting trading standards PMT agreed to give me a new, sealed box amp. When it arrived the box wasn't sealed and label on box was torn off but I could read some which stated it was a different model to what I had. Upon opening box there was no cables or manual as a new amp has and trying amp this one was also faulty and tubes were worn out. Looking inside thru backplate it was covered in dust so clearly a ex demo model that's been in a dusty shop and use lots to burn out tubes. PMT claim they opened a new sealed box to test amp, if so whys it not original box with cables and manual! They also say faults are normal and it's end of story from their end, so I've wasted £1,429. Trading standards and my solicitor have been informed about my order and the staff at shop. Don't buy anything from PMT! If it's faulty your won't get any help.

I bought Shure 315 headphones which were of sub-standard sound quality compared to my old Shure 215s. Being aware of the hygiene issues, I tested them using my own earbuds (from my 215s).I informed the trader that I wished to return them for a refund highlighting the fact that I had not compromised the hygiene issue. The trader referred me to their terms & conditions regarding the sealed earbuds supplied with the device and that since I had tested them they would not agree to a refund ignoring the fact that I had used my own earbuds. PMT are clearly desperate to secure a sale at every turn and care nothing about their customers.

Ordered an alesis drum kit. Got an email telling me they had to order it in (no stock.. Shock). Heard nothing from them again. Called them after 5 days and was told I'd get an email with an update. 2 days later nothing. Called today and cancelled order. The guy wasn't even bothered or apologetic. Never use them again. An exciting experience ruined.

I still have not received my products no explanation has been provided by your customer care team, no correspondence to suggest from DPD that my products have been received by them, despite placing my order on the 23rd of September and your website advertised ‘free next day delivery’ on my order, I have taken time off to receive this order, over £300 has left my account. No suggestion of my products arriving. I have not been adequately compensated for this mistake and waste of my time. I have now called on 5 separate occasions and e-mailed PMT twice. If my products have not in-fact arrived on monday, I will expect a full refund in 24 hours. This is appalling service. Do not trust this company.

Made order which stated next day delivery. Item took 5 days for half of order to arrive with rest of order arriving days after. Returned part of order as it faulty for exchange which was in stock and told would be delivered next day. That was 2 weeks ago and still waiting for item. I'll use Andertons from now on.

I bought drum stool , to have it on the next day. It's been one week ...And I don't have clue when I will receive my item

I ordered my Rickenbacker 4003 walnut from PMT at the beginning of September. The problems began with the initial delivery were the courier failed to deliver on the stated day; although not entirely the fault of PMT it meant I lost a days work and only added to my frustration when receiving the guitar I found a number of issues with the product. • The guitar had a number of minor scratches and finger marks leading me to believe it was possibly a display model in the shop. This detail I decided to overlook although I’m sure many customers would have been suitable peeved after spending a considerable sum of money. • The certificate supplied referenced a totally different model. I was finally given a correct replacement certificate. • On the first time taking the guitar from my house I noticed the legs on the case had punched clean through the plastic as if it had been dropped or poorly handled. For a £300 case you would expect it to properly protect the guitar and certainly not be delivered smashed. Upon emailing about this issue I was subsequently ignored for a week until I called where I was given the details of the warranty manager. The whole process of replacing the case took a month where no information or updates were given respecting the problem. Whilst having problems with the guitar I also found I had similar problems with the orange crush bass 100W amp (colour orange) that I ordered at the same time. At least this time the product arrived in good condition until plugging in headphones when it started to whine a high pitch and wasn’t changing to headphone mode fully. A product that came with a tag saying it had been tested/quality control by two different people clearly wasn’t in working condition. Once again I found myself contacting PMT for a replacement only to have no responses again to the point I had two conversations with the same person about the replacement. When it finally came it was BLACK – not the colour I ordered at least a month ago. This whole experience has left me exhausted and incredibly upset, what should have been a few day process has now dragged out over 2 months of stress and unacceptable customer service.

Next day delivery was promised if ordered before 3pm, I ordered on Thursday and it did not arrive until Monday. I received an email notifying me it would not arrive the next day and they failed to reply to the email I sent back. They also did not compensate for their broken promise by either changing it to a Saturday delivery or offering store credit. Considering the next day delivery was the reason I chose this website over others, I would avoid.

Ordered on friday for next day delivery and paid extra but it got cocked up and delivery now monday.I was realy looking forward to play my new guitar next day but completely ruined my weekend and now to get a refund on delivery.

I telephoned the store to enquire about an amp advertised online at £124.99, and after discussions with various members of staff I decided to buy it. I wanted to double check the price as PMT have pulled the stunt before where they advertise goods at one price online, but when you get to the store, it is a different price! They said the price was £155, but would check and phone back. They did 5 minutes later and the online price had changed to £149. Later that day the price online was changed to £165!!! 3 different price changes in one day. Also the Southend store staff have a serious attitude problem. They would be better suited to be cowboy plumbers with the amount of times that they breathe in through their teeth when discussing prices and part exchanges. They are shop assistants, and should act behave as such. They are not rock superstars, and should act according to the jobs that they have, not the jobs that they want. They do not own the store, they are employees, and should behave in a manner that ensures a customer will come back (which I won't). I agree with another reviewers comments re their behaviours when part exchanging goods (quoting one price but when you get to the store, they change their minds) and to go to Andertons where the service and attitude is excellent.