Guitar-Galleries Reviews - www.guitar-galleries.co.uk

★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Very Very Good*****”

Written on: 06/11/2016 by jonathongardner (1 review written)

Great service - Great Guitar! Very Happy with my Taylor 114ce -after delivery I had a personal preference of the action being lowered so simply dealt with, it was never an issue, they arranged for quick collection, did the work and sent the guitar back asap, excellent service, Thank You - Guitar-Galleries… Read Full Review

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★★★★★

“Godin 5th Avenue”

Written on: 05/11/2016 by Johnv1955 (1 review written)

Excellent service from guitar galleries delivered on time in perfect condition… Read Full Review

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★★★★★

“CHOROUS PEDDLE”

Written on: 04/11/2016 by Bender136 (1 review written)

I recently needed to replace my chorus peddle. and did some research on the web sites,YOURS were the cheapest SO ordered one, It was on my doorstep the following day. Many thanks for your help when I phoned. THANKYOU… Read Full Review

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★★★★☆

“My first purchase”

Written on: 03/11/2016 by Yam.fazer (1 review written)

I was in the right place at the right time, figuratively speaking. I got an exceptional deal on a guitar I had lusted after. Delivery was very quick and guitar well set up - by the chinese factory. I do agree with a previous review that I did not feel I was a valued customer in the sense that I placed an order and they sent it - no human contact. It is the first time I have come across Guitar Galleries and this, i beleive is a new website launch so they may have been snowed under. Based on… Read Full Review

By Dunncmichael

Written on: 04/11/2016

Hi There, Thanks for your review and helpful comments. I think you have a very good point about online purchases. We much prefer a face to face or a phone transaction. We love talking to our customers so please feel free to call us for a chat about your purchase anytime. We try and keep a balance when selling online as a lot of people who buy online do want a quick and easy process. However i do see your point!

Thanks again for your helpful comments, we will take it on board.

Many thanks

Mike

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★★★☆☆

“Better Communication Required”

Written on: 03/11/2016 by king-stumble (1 review written)

I am perfectly happy with the speed of delivery(ordered Sunday evening,delivered Wednesday) and the item I ordered. However I received no confirmation of my order nor any notification to say it had been despatched. In fact there only communication I have received from the store was a request for me to leave a review! So here it is… Read Full Review

By Dunncmichael

Written on: 03/11/2016

Hi there,

Thank you very much for your feedback, we really appreciate it. After rigorous testing we have been unable to find why you didn't receive your tracking email. We send a confirmation of order email and then a dispatch email with tracking information. I think on this occasion the emails may have ended up in your spam or junk folder. We use an entirely different email system for our review and feedback email so that may be the reason why it found its way into your email account.

I hope this has helped and thank you once again for your helpful review of our service.

If you have any further questions or issues please get in touch. We are always very happy to talk to our customers.

Many thanks

Mike

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★★★★★

“Really great service”

Written on: 03/04/2016 by JoathanBradley (1 review written)

I bought an ex demo Blackstar Artisan amp from the guys about 6 months ago. One of the valves has just gone bad and the store couldn't have been more helpful. They arranged for it to be picked up by courier and fixed under warranty. And all done with no fuss or quibbles. Amazing service, and very highly recommended. Thanks!… Read Full Review

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★★★☆☆

“Great price guitar, quick delivery, packaging so and so”

Written on: 02/03/2016

I have recently purchased a hollow body Ibanez Artstar guitar at this store. Before buying I called the shop, a friendly person answered and I asked information about the availability (I thought I rather check even if the web site reported the item available to avoid surprises). I was confirmed that the item was available. I asked some details about the features of the guitar (there are similar models with slight differences, so I wanted to double check on that too). I was confirmed of the… Read Full Review

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★★★★★

“Great prices & 1st class service !!”

Written on: 12/01/2016 by Ball417 (1 review written)

I recently bought an item from these guys and have to say that after looking around/cruising the net for a bargain i came across the item i was looking for on ebay and being auctioned by a company called Guitar Galleries.As i was not sure if the item included the original power supply , i sent them an email to confirm ? which they promptly replied to and confirmed that it did,so i put in a bid and to my surprise i won the item at a bargain price !! I recieved my item in a superfast time and it… Read Full Review

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★★★★★

“Orange Amp”

Written on: 07/01/2016 by XanderMcDermott (1 review written)

Very surprised at the price, cheaper than everywhere else, good email communication and delivered in good time… Read Full Review

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★★★★★

“Thanks very much.”

Written on: 05/01/2016 by Snutz (1 review written)

Received Orange micro terror in super quick time even though it was the week before Christmas. The best price anywhere on the Web.great amp superb service. Small shops can offer better service than the big guys given the chance. Regards A… Read Full Review

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★☆☆☆☆

“2nd hand goods, paid for New !!”

Written on: 05/01/2016 by Orange33 (1 review written)

The string winder you sent has been used! Covered in scratches and wear marks. I know it was only a very cheap item but No excuse. Small customers can become loyal customers as you must realise, my next purchase could have been a guitar costing several thousand pounds as I collect great guitars. Have a word with your staff!!… Read Full Review

By Dunncmichael

Written on: 05/01/2016

Hi

Im sorry to hear you are unhappy with your purchase, sadly the string winders are stored and delivered in a tub holding multiple items and as such could become marked. I agree with your comments as stated in your review that it is unacceptable to send substandard products. We work hard to meet our customer's expectations and apologise that in this instance we have fallen short of yours. Please let me assure you the item was not second hand.

We will of course be happy to send another winder out to you Asap.

If you could confirm delivery address i will be happy to get it in the post.

Many thanks

Mike

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★★★★★

“fanntastic service and product”

Written on: 05/01/2016 by peteslater (1 review written)

i visited the shop whilst on holiday in scarborough , so when I needed sone new guitar string I decided to try them , the goods were delivered the day after I ordered and have been excellent quality , I would recommend them to any music lover… Read Full Review

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★★★★★

“Excellent customer service!”

Written on: 05/09/2015 by Yosef2 (1 review written)

Bought an ex-demo cymbal online from Guitar Galleries and it was delivered super-speedily and was exactly as described. Excellent value for money too!… Read Full Review

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★★★★★

“ Bargain prices and speedy service!”

Written on: 03/09/2015 by Taffster (1 review written)

After having an order cancelled by another company, I come across Guitar Galleries on Google. The 1st thing to catch my eye was that their price for what I was after was 30 - 50 pounds cheaper than anywhere else on the web, when I saw it was free delivery also I didn't hesitate to order. Less than 36 hours later the item is in my hands! Excellent company I will not hesitate to use again… Read Full Review

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★★★★★

“HASSLE FREE. GENUINE FRIENDLY SERVICE.”

Written on: 31/08/2015 by Ezza1952 (1 review written)

From going into the shop for the first time, i was greeted with a friendy smile and feel free to look around. After scanning everything i was hooked on this one guitar a PRS S2 Custom 24 I asked a member of staff for feedback, he was so helpful and full of knowledge. I left the shop but returned ten minutes later and bought the guitar at a very good price. I am chuffed to bits with the sound and quality of this guitar, but more so the way i was looked after in the shop. Brilliant. Will be back… Read Full Review

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★★★★★

“Pleasant Surprise”

Written on: 27/07/2015 by vitruviusman (1 review written)

Found a guitar strap that had proved difficult to find in the UK and which was still retailing way above the import VAT threshold in the US. Then it turned up for sale in a little shop in Scarborough. The price was super low so I was expecting the item to be a second but on inspection it was fine, I am familiar with the brand so I know what to look out for. Very pleased with purchase… Read Full Review

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★★★★★

“Super Scarborough Shop”

Written on: 15/07/2015 by Demarionx287 (1 review written)

I knew about this excellent shop from my Son in Law as he has bought guitars there .i ordered him a gift as recommended by his wife .I had good communication regarding my order by email and it was delivered to me very quickly and well packaged .my son in law was delighted and I was really pleased with the excellent service from Guitar Galleries… Read Full Review

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★★★★★

“Great prices and friendly service”

Written on: 13/07/2015 by Gordon1989 (1 review written)

I made a bid for an amp via their eBay shop, then changed my mind because I wanted to buy direct from their website (for an unbelievably good price, by the way). I emailed them to ask if my bid could be cancelled. They responded immediately and sent my order out within hours. Now, in all honesty, I was probably being a pain in the neck, but they couldn't have been more helpful. Great service and really good deals. Will definitely be back!… Read Full Review

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★★★★★

“Best Guitar Shop”

Written on: 21/06/2015 by 285Forsyth (1 review written)

I have just purchased a guitar from guitar galleries & was very impressed by the excellent customer service provided. It was a pleasure to deal with staff who were so enthusiastic, helpful & friendly. I live in Doncaster but felt it was worth the journey due to the positive response I received on my first visit to the shop & as a result went back to Scarborough to purchase the guitar. It is by far the best guitar shop I have been in over a number of years… Read Full Review

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★★★★★

“MXR Carbon Copy”

Written on: 04/06/2015

Hi Just wanted to say thanks for the great service last week. The MXR Carbon Copy is excellent. Above is the address for Waghorn guitars, the company I was talking about. You also asked about a musician I saw using the Electro Harmonix Holy Stain reverb pedal. I couldn't remember the other pedal he used it with: it was an Akai Head Rush. Thanks again (if you have a mailing list put me on it) … Read Full Review

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