written by Disappointeddan on 05/02/2013
I ordered some items from gaks mail order team 6 days ago. I was told the items would be next day delivery, the money was taken out of my account by gak and I eagerly awaited my new musical equipment (which I needed for use ASAP)
The next day the order didn't come. I called gak to ask where it was and when it would arrive., I was told would be the next working day.....
Next working day comes and goes still with no package. Again I called gak. I was told the order had not been dispatched for some reason and would be with me tomorrow.
Tomorrow came and still no package. This time when I spoke to gak they admitted they did not even have the item in stock!
They were extremely promt to take payment from me for the items and next day delivery but they didn't even have the item to deliver.
I am now waiting for gawk to contact me to tell me if/when I will receive my paid for items that were supposed to be next day delivery.....
I will re-post to say how gak rectify this problem although it's looking like in just going to have to cancel mg order and buy again somwhere else.
DO NOT ORDER FROM GAK
They don't care about they're next day delivery policy's or your need for the equipment or even if they have the item in stock. They just want your money.
Order through 'guitarguitar' i order items from them next day delivery same day as I orders items from gak and 'guitar guitars' deliver arrived next day on time. Funny since I live in Brighton, gaks in Brighton and 'guitarguitar' is in Scotland
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Gaztrout's Response to Disappointeddan's Review
Written on: 13/03/2013
Totally the same experience. Have now ordered through Thomann for excellent German efficiency and slightly cheaper too, plus they don't pretend that it is next day delivery.