Going the extra mile!

★★★★★
5 / 5
100% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Pauls64's review of Drumsource.co.uk - www.drumsource.co.uk

★★★★★

“Going the extra mile!”

Written on: 24/05/2015 by Pauls64 (1 review written)

I ordered a chain assembly for a Tama hi hat stand - the only place online I found that stocked the right part! - received mail a few days later to say the part was not available in UK and Drumsource would order, could take three months. They asked me if i wanted to wait or wanted a refund. I decided to wait. Three months later received a call from Drumsource; part still not in UK, however Drumsource thought that another manufacturers component may fit...they said they would try this other chain on a Tama stand and get back to me. Couple of days later, received another call to say that the chain assembly was a good fit and did I want it. Came in post a few days later and I fitted the assembly, and gigged with it same evening...Bloody perfect. Great customer service, great communication, great price. Don't remember the last time any retailer phoned me! I will continue to buy from Drumsource

  • Tama Hi Hat Chain assembly

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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